At a Glance
- Tasks: Manage hotel bookings and provide top-notch customer service daily.
- Company: Join Brend Hotels, a family-run leader in West Country hospitality for over 50 years.
- Benefits: Enjoy competitive pay, paid holidays, staff discounts, and a share of tips.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
- Why this job: Be part of a supportive team with opportunities for growth in a vibrant work culture.
- Qualifications: A positive attitude and willingness to learn; experience is a plus but not required.
The predicted salary is between 20000 - 30000 £ per year.
As a Hotel Receptionist, you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Hotels and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Hotels and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Falmouth.
What will I be doing?
As a Receptionist at The Royal Duchy Hotel, you are responsible for recording and controlling all hotel bookings, and communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Record and control hotel bookings with accuracy and effectiveness
- Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
- Completing day-to-day office administrative tasks including hotel banking
- Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
- Ensure workstation and office is tidy and equipment is in working order
- Understand and comply with company policy on HASAWA, fire precautions, and legal requirements, and perform any other tasks that may be required from time to time.
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
To successfully fill this role as Receptionist at The Royal Duchy Hotel, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and willingness to learn
- Commitment to delivering high levels of customer service
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
Brend Hotels: Receptionist
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in a team
Although previous experience would be beneficial, it is not essential as full training will be provided.
Unfortunately no live-in accommodation is available.
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Hotels team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Hotels establishment as well as reduced accommodation rates. Brend Hotels are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
What is it like to work for Brend Hotels?
Brend Hotels is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
#J-18808-LjbffrReceptionist in Falmouth employer: Park Hotel
Brend Hotels is an exceptional employer, offering a supportive and family-oriented work culture in the heart of Falmouth. With competitive pay, flexible working hours, and generous employee benefits including paid holidays, staff discounts, and opportunities for career progression, we are dedicated to nurturing our team members' growth and ensuring they feel valued. Join us at The Royal Duchy Hotel, where your commitment to outstanding customer service will be rewarded in a thriving local company that has been a leader in hospitality for over fifty years.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Falmouth
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered by Brend Hotels. This knowledge will not only help you answer questions confidently during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a receptionist. This could include handling difficult customers or managing multiple phone calls, which will prepare you for the fast-paced environment.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts by being open about your availability. Highlighting your adaptability can make you a more attractive candidate for a role that requires early mornings, evenings, and weekends.
✨Tip Number 4
Network with current or former employees of Brend Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Receptionist in Falmouth
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and any customer service roles you've held. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Brend Hotels and how you can contribute to their commitment to high levels of customer service.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Park Hotel
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will demonstrate your commitment to providing high levels of service.
✨Dress to Impress
First impressions matter! Ensure you present yourself neatly and adhere to any uniform requirements. A tidy appearance reflects professionalism and shows that you take the role seriously.
✨Familiarise Yourself with the Hotel
Research The Royal Duchy Hotel and Brend Hotels before your interview. Understanding their values, services, and what sets them apart will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Common Interview Questions
Think about potential questions you might be asked, such as how you would handle a busy shift or manage multiple phone calls. Practising your responses can help you feel more confident and articulate during the interview.
