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- Tasks: Manage hotel bookings and provide top-notch customer service daily.
- Company: Join Brend Collection, a family-run leader in West Country hospitality for over 50 years.
- Benefits: Enjoy competitive pay, paid holidays, staff discounts, and tips sharing.
- Why this job: Be part of a passionate team dedicated to exceeding customer expectations and career growth.
- Qualifications: Previous experience in team management, problem-solving, and office administration is essential.
- Other info: Flexible shifts required, including early mornings, evenings, and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Deputy Head Receptionist – Maternity Cover
Deputy Head Receptionist (12 month contract – maternity cover)
Hotel:The Royal and Fortescue Hotel
Deadline to apply:9th August 2025
As a Deputy Head Receptionist you will have a hands on role and be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. You will assist the Head Receptionist in the smooth running of the department and will take charge in her absence. Flexible working is essential as the role does include various shifts covering a variety of early mornings, later evenings and weekends throughout each week.
Work for the Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. This is a great opportunity to work for a successful local company in the South West.
What will I be doing?
As a Deputy Head Receptionist atThe Royal and Fortescue Hotel, alongside your team, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care and ensuring your team operate to the same high standards. This is a hands on role so you will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Record and control hotel bookings with accuracy and effectiveness
- Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
- Completing day to day office administrative tasks including hotel banking
- Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
- Ensure workstation and office is tidy and equipment is in working order
- Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
- Assist other departments wherever necessary and maintain good working relationships
- Assisting the Head Receptionist in the smooth running of the department
- Taking charge of the department in the absence of the Head Receptionist
What are we looking for?
To successfully fill this role as Deputy Head Receptionist at The Royal and Fortescue Hotel, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and willingness to learn
- Commitment to delivering high levels of customer service
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in a team
Previous experience is essential, with a proven track record in the following areas:
- Team Management
- Problem Solving
- Office Administration
- Reslynx or similar PMS
- Zonal
- Excel and Word
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
What is it like to work for Brend Collection?
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
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Deputy Head Receptionist - Maternity Cover employer: Park Hotel
Contact Detail:
Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head Receptionist - Maternity Cover
✨Tip Number 1
Familiarise yourself with the Brend Collection's values and customer service standards. Understanding their commitment to excellence will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight your previous experience in hotel reception or customer service roles. Be ready to discuss specific situations where you successfully managed bookings or resolved customer issues, as this will showcase your relevant skills.
✨Tip Number 3
Prepare to discuss your flexibility and ability to work various shifts. Since the role requires covering early mornings, late evenings, and weekends, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your teamwork skills by sharing examples of how you've collaborated with others in past roles. The Deputy Head Receptionist position involves assisting the Head Receptionist and maintaining good relationships with other departments, so emphasising your collaborative spirit is key.
We think you need these skills to ace Deputy Head Receptionist - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, team management, and office administration. Use specific examples that demonstrate your ability to handle bookings and manage a reception area.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Brend Collection. Mention your flexibility with shifts and your commitment to high customer service standards, as these are key aspects of the job.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, proficiency in software like Reslynx or similar PMS, and your ability to work both independently and as part of a team. These are crucial for the Deputy Head Receptionist position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Park Hotel
✨Showcase Your Customer Service Skills
As a Deputy Head Receptionist, exceptional customer service is key. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in previous roles. This will demonstrate your commitment to high standards.
✨Demonstrate Flexibility
The role requires flexibility with shifts, so be ready to discuss your availability and willingness to adapt to different working hours. Highlight any past experiences where you successfully managed varying schedules.
✨Familiarise Yourself with Hotel Management Systems
Knowledge of systems like Reslynx or similar PMS is essential. Brush up on your understanding of these tools and be prepared to discuss your experience with them during the interview.
✨Prepare for Team Management Questions
Since you'll be assisting the Head Receptionist and managing the team in their absence, think about your leadership style. Be ready to share examples of how you've effectively led a team or resolved conflicts in the workplace.