At a Glance
- Tasks: Manage hotel bookings and provide top-notch customer service.
- Company: Join the Brend Collection, a family-run leader in hospitality.
- Benefits: Enjoy competitive pay, paid holidays, staff tips, and discounts.
- Other info: Flexible shifts available with opportunities for career growth.
- Why this job: Be part of a passionate team making guests feel special every day.
- Qualifications: Positive attitude and willingness to learn; experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
As a Hotel Receptionist you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Barnstaple.
What will I be doing?
- Record and control hotel bookings with accuracy and effectiveness
- Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
- Completing day to day office administrative tasks including hotel banking
- Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
- Ensure workstation and office is tidy and equipment is in working order
- Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
- Positive attitude and willingness to learn
- Commitment to delivering high levels of customer service
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in a team
- Although previous experience would be beneficial, it is not essential as full training will be provided
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
What is it like to work for Brend Collection?
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
Receptionist in Barnstaple employer: Park Hotel
Brend Collection is an exceptional employer, offering a supportive and family-oriented work environment in Barnstaple. With competitive pay, flexible working hours, and generous employee benefits including paid holidays and staff discounts, we prioritise the growth and development of our team members, ensuring they have ample opportunities for career progression within our esteemed hospitality group.
