Compliance Manager

We are seeking a Compliance Manager to lead and develop a team of Home Managers to deliver continuous improvement in quality standards, understand the root cause for incidents and regulatory failings, and drive regulatory compliance, learning and improvement and thus quality ratings.

Park Homes UK Ltd is a family business which owns 21 care homes in West Yorkshire, North West and East England and Scotland. and this role will involve regular travel to our care homes.

Accountabilities

• Lead and develop a team of high performing Home Managers with a customer focus to support the business to achieve its regulatory objectives
• Regulatory subject matter expert in all external regulatory frameworks and support the regulatory managers in reporting, and analysis of trends
• Own and support the effective implementation of the Internal audit tool for continuous improvement across the Business
• Monitor and ensure the accurate production of quality indicators and metrics at Board level.
• Support Home Managers with the implementation of the Regulatory Inspection framework, Internal Governance procedures and analysis of trends and management of clinical risk.
• Work collaboratively with the Senior Operational Team to support, guide and assess services that have quality issues
• Support and advise Managers with any regulatory submissions and challenges.
• Support RCA reporting and ensure the follow up of recommended actions in the operational line.
• Undertake inspections and governance audits of services as required and support Managers to audit services to the Company standard.
• Support Managers with the development and implementation of quality improvement plans for services with significant quality challenges.
• Present at meetings regulatory and internal inspection findings with a view to agreeing improvement actions
• Work with Head Managers to develop Home Improvement Plans and share best practice across the business
• Plan and manage the inspection and governance auditing schedule on an annual basis to ensure all homes are supported
• Support Managers to monitor services through internal inspections, each home being inspected 4 times per year
• Support Compliance and Governance Inspectors to validate our own internal governance procedures on a 6 monthly basis and oversee the development of improvement plans.
• Identify quality trends and develop over-arching action plans in conjunction with the Management to resolve these issues.
• Assist with the development of quality policies and procedures, quality tools, audit materials and resident information materials.
• Support the implementation of new initiatives to improve resident care and quality of life.
• Maintain a close understanding of quality and service challenges nationally and customer expectations and concerns to ensure that the operating plan is relevant and effective
• Liaise with external agencies such as quality regulators, safeguarding leads, local authorities, CCGs, HealthWatch, and other stakeholders to assist with quality improvement as required.

Qualifications and Training

• Registered nurse or a minimum of 5 years CQC regulatory
• Evidence of further professional development in relation to care, management or quality.
• An established line manager able to effectively lead, work with and develop a field team.
• Experience of managing multi-site care home environments from a quality improvement or an operational perspective.
• An understanding of the UK regulatory framework and experience working with regulators and safeguarding teams.
• Strong customer care focus.
• Excellent written and verbal communication skills.
• Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
• Able to coach and motivate others.
• Able to work collaboratively across the business.

In return we offer a generous salary and a collaborative and dynamic work environment within an organisation which provides professional development and growth opportunities.