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For Companies At a Glance
- Tasks: Lead and optimise business operations, ensuring efficiency and strategic growth.
- Company: Join Park Homes UK Ltd, a family-run business with 21 care homes across the UK.
- Benefits: Enjoy a competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact on customer satisfaction and operational success in a collaborative culture.
- Qualifications: Bachelor's degree in Business or related field; experience in operations management is essential.
- Other info: Regular travel to care homes is required for this role.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a results-driven and experienced Commercial Operations Manager to oversee and optimise our business operations, ensuring efficient processes, strategic planning, and seamless execution. The ideal candidate will have a strong background in operations management, business analysis, and team leadership, with the ability to drive growth, improve profitability, and enhance customer satisfaction within our commercial operations.
Park Homes UK Ltd is a family business which owns 21 care homes in West Yorkshire, North West and East England and Scotland. and this role will involve regular travel to our care homes.
Responsibilities:
Strategic Planning:
- Collaborate with senior management to develop and implement strategic initiatives that align with the company’s commercial goals and growth targets
- Analyse market trends, customer preferences, and competitive landscape to identify opportunities and areas for improvement.
Operational Efficiency:
- Streamline and optimise business processes, ensuring that operations are efficient, cost-effective, and aligned with company objectives.
- Identify bottlenecks, inefficiencies, and areas of waste, and implement solutions to improve productivity.
Team Leadership:
- Lead and manage the commercial operations team, fostering a culture of collaboration, accountability, and continuous improvement.
- Set performance goals, provide coaching, and conduct regular performance reviews for team members.
Performance Analysis:
- Monitor key performance indicators (KPIs) to evaluate the success of commercial operations and identify areas for improvement.
- Analyse sales data, customer feedback, and market trends to make informed decisions that drive growth.
Cross-functional Collaboration:
- Collaborate with sales, marketing, finance, and other departments to ensure seamless coordination and alignment of strategies.
- Facilitate effective communication between departments to address operational challenges and promote collaboration.
Customer Relationship Management:
- Work closely with the sales team to enhance customer satisfaction and ensure the delivery of exceptional products and services.
- Address customer concerns and feedback promptly, striving to exceed customer expectations.
Process Improvement:
- Continuously evaluate and enhance processes to increase efficiency and effectiveness, adapting to changing market conditions.
- Implement best practices and technological solutions to optimise operations.
Risk Management:
- Identify potential risks and develop strategies to mitigate them, ensuring compliance with regulations and company policies.
- Implement internal controls to safeguard company assets and data.
Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field; MBA preferred.
- Proven experience in commercial operations management, with a track record of driving growth and improving efficiency.
- Strong analytical skills and data-driven decision-making capabilities.
- Excellent leadership and team management skills.
- Effective communication and interpersonal abilities.
- Proficiency in project management and process optimisation.
- Strategic thinking with the ability to align operations with business goals.
- Knowledge of industry regulations and best practices.
- Experience with CRM and ERP systems is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunity to play a pivotal role in optimising business operations and driving growth.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities within the organisation.
Join our team as a Commercial Operations Manager and make a significant impact on our business’s success by ensuring efficient operations, strategic planning, and exceptional customer experiences. Apply now to be a part of our journey.
Commercial Operations Manager employer: Park Homes
Contact Detail:
Park Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Manager
✨Tip Number 1
Familiarise yourself with the care home industry and the specific challenges it faces. Understanding the nuances of operations in this sector will help you demonstrate your knowledge during interviews and show how you can contribute to optimising their business processes.
✨Tip Number 2
Network with professionals in the commercial operations field, especially those who have experience in the care home or healthcare sectors. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Be ready to share metrics or outcomes that highlight your impact, as this will resonate well with the hiring team looking for results-driven candidates.
✨Tip Number 4
Research Park Homes UK Ltd thoroughly, including their values, mission, and recent developments. Tailoring your conversation to align with their goals and demonstrating your enthusiasm for their work will set you apart from other candidates.
We think you need these skills to ace Commercial Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial operations management. Focus on your achievements in driving growth, improving efficiency, and leading teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Use examples from your past experiences to demonstrate how you can contribute to strategic planning and operational efficiency.
Highlight Analytical Skills: Since the role requires strong analytical skills, be sure to mention any experience you have with data analysis, performance monitoring, and decision-making based on market trends. This will show your capability to drive informed decisions.
Showcase Leadership Experience: Emphasise your leadership and team management skills in both your CV and cover letter. Provide specific examples of how you've fostered collaboration and accountability within teams, as this is crucial for the Commercial Operations Manager position.
How to prepare for a job interview at Park Homes
✨Showcase Your Strategic Thinking
Prepare to discuss how you've previously developed and implemented strategic initiatives. Be ready to share specific examples of how your strategies aligned with business goals and led to measurable growth.
✨Demonstrate Operational Efficiency Skills
Highlight your experience in streamlining processes and improving operational efficiency. Discuss any tools or methodologies you've used to identify bottlenecks and implement solutions, as this is crucial for the role.
✨Emphasise Leadership and Team Management
Be prepared to talk about your leadership style and how you've fostered a culture of collaboration and accountability within your teams. Share examples of how you've set performance goals and conducted reviews to drive team success.
✨Prepare for Cross-Functional Collaboration Questions
Since the role involves working closely with various departments, think of examples where you've successfully collaborated across teams. Highlight your communication skills and how you’ve addressed operational challenges through teamwork.
