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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle calls in a fun holiday park environment.
- Company: Join Park Holidays UK, a leading holiday park operator with a vibrant culture.
- Benefits: Enjoy discounts on holidays, dining, and access to wellness programmes.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
- Why this job: Be part of creating unforgettable holiday experiences while developing your skills.
- Qualifications: Strong customer service skills and the ability to handle various situations.
The predicted salary is between 20000 - 25000 £ per year.
Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Recruitment Day Details
- Location: Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES
- Date: 06th May - The job will start June the 1st 2026
- Time: 9:30 AM
This engaging day will give you an inside look at life at Park Holidays UK while allowing us to get to know you and your unique skills.
What to Expect on the Day
- 9:30 AM - Arrival: Check-in, complete paperwork, and pick up your name badge. Be sure to bring your Right to Work documentation.
- 9:45 AM - Welcome & Introduction: Get an overview of Park Holidays UK's mission and values, plus a brief video about our team, culture, and exciting guest-first approach.
- 10 AM - Recruitment Activities Begin: Guest Interaction Role Play and Brief Interview.
Job Summary
We are seeking a motivated and customer-focused Contact Centre Advisor to join our team. The successful candidate will be responsible for delivering excellent customer service, handling inbound and outbound calls, and liaising with park staff to ensure our customers' needs are met.
Job Duties
- Answer inbound calls and assist customers with specific needs.
- Build customer interest in the services and products offered by Park Holidays.
- Provide customer service of the highest level.
- Make outbound calls to collect balances and follow up on general requests.
- Liaise with park staff on a day-to-day basis.
- Visit parks to ensure your knowledge base is constantly updated.
- Review and provide constructive feedback on marketing material.
- Work in compliance with General Data Protection Regulations (GDPR) and Payment Card Industry Data Security Standard (PCI DSS) requirements.
- Deliver training to new and current Advisors, when required.
- Attend relevant training courses as recommended by your Line Manager or the Company.
Requirements
- Ability to handle complaints, difficult conversations and situations.
- Ability to see enquiries and projects through to completion.
- Ability to work on your own initiative with a logical and methodical approach to work.
- Excellent customer service skills, including discovery-questioning, listening, establishing rapport, matching, and closing.
- Flexibility and ability to adapt quickly to changing priorities.
- Friendly and tactful personality.
- Good general standard of literacy, numeracy, and IT skills.
- Good timekeeping.
- Open-minded attitude.
- Patience and the ability to remain calm in stressful situations.
- Proficiency in speaking to guests, addressing enquiries, and communicating clearly over the phone.
- Strong team working ability.
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart. We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount at all restaurants on park for you and your family
- Free premium eye test voucher
- Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
Contact Centre Advisor in Bexhill-on-Sea employer: Park Holidays UK
Contact Detail:
Park Holidays UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor in Bexhill-on-Sea
✨Tip Number 1
Make sure to research Park Holidays UK before the recruitment day. Knowing their mission and values will help you connect with the team and show that you're genuinely interested in being part of their exciting environment.
✨Tip Number 2
Practice your guest interaction role play! Think about common customer queries and how you'd respond. This will help you feel more confident and showcase your excellent customer service skills during the activities.
✨Tip Number 3
Be yourself during the brief interview with the hiring manager. Share your passion for customer service and any relevant experiences. Remember, they want to see your personality shine through!
✨Tip Number 4
Don't forget to apply through our website after the recruitment day! It’s a great way to ensure your application stands out and shows your commitment to joining the Park Holidays UK team.
We think you need these skills to ace Contact Centre Advisor in Bexhill-on-Sea
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the holiday park industry shine through! We want to see how excited you are about creating unforgettable experiences for our guests.
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We love seeing how your background aligns with what we do at Park Holidays UK, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Park Holidays UK
✨Know Your Stuff
Before the interview, take some time to research Park Holidays UK. Familiarise yourself with their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Makes Perfect
Since you'll be doing role plays and a brief interview, practice common customer service scenarios. Think about how you would handle difficult conversations or complaints. The more comfortable you are with these situations, the more confident you'll feel during the actual interview.
✨Showcase Your Skills
During the guest interaction role play, focus on demonstrating your excellent customer service skills. Listen actively, ask relevant questions, and respond thoughtfully. Remember, this is your chance to shine and show how you can create unforgettable holiday experiences for customers.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Park Holidays UK values a friendly and tactful approach, so be open and approachable. Show them who you are and how you'd fit into their dynamic team!