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- Tasks: Lead a dynamic team to enhance customer experiences in our restaurant and bar.
- Company: Join Kew Green, a vibrant hotel group dedicated to exceptional service and guest satisfaction.
- Benefits: Enjoy discounts, free meals, international travel rates, and opportunities for growth.
- Why this job: Be part of a fun, energetic environment where your creativity and customer focus shine.
- Qualifications: Experience in food & beverage roles; thrive under pressure and love building relationships.
- Other info: Free parking and meals on shift; progression opportunities across the UK and internationally.
The predicted salary is between 28800 - 43200 £ per year.
As a Restaurant & Bar Supervisor at Kew Green you’ll have a lot on your plate, constantly striving to enhance each of your customer’s experience. You’ll offer recommendations to your guests, going above and beyond to make everyone’s day. It can be as simple as noticing that Nathaniel’s new-born baby is grouchy and offering to make sure his (large) cup of coffee is never below half full…
What you’ll be doing as a Restaurant & Bar Supervisor
- Finding innovative ways to put a smile on every customers face
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Juggling customers in our bar and restaurant
- Inspiring your kitchen & bar operations teams to deliver outstanding service across food & beverage
- Contributing towards delivering a consistently outstanding Food & Beverage service to all guests in our hotel
- Developing your understanding on how to positively influence your P&L, whilst being savvy in your contribution to managing labour margins
- Anticipating customers need and delivering a focus on enhancing customer experience.
What’ll make you a great fit for this Restaurant & Bar Supervisor role
- You’ll be an experienced Food & Beverage Supervisor or a Food & Beverage Assistant seeking progression
- We’ll hedge a guess that you’re able to spin 100 plates at once, not literally – of course, but you’re someone who thrives under pressure
- You’ll be innovative with a focus on finding ways to consistently deliver outstanding service
- To be successful in this role, you will need to be energetic, friendly and enjoy building relationships with guests
- Hard working but fun!
The benefits
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours
#J-18808-Ljbffr
Restaurant & Bar Supervisor employer: Park Hall Hotel
Contact Detail:
Park Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant & Bar Supervisor
✨Tip Number 1
Familiarise yourself with the Kew Green brand and its values. Understanding what makes their customer experience unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your ability to handle pressure by sharing specific examples from your past roles. Highlight situations where you successfully managed multiple tasks or resolved customer issues quickly.
✨Tip Number 3
Demonstrate your innovative thinking by preparing ideas on how to enhance customer experiences. This could include new service techniques or creative ways to engage guests.
✨Tip Number 4
Network with current or former employees of Kew Green if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Restaurant & Bar Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage supervision. Emphasise any roles where you've enhanced customer experiences or managed teams, as this aligns with the responsibilities of a Restaurant & Bar Supervisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to thrive under pressure. Share specific examples of how you've gone above and beyond for guests in previous roles, which will resonate with Kew Green's focus on enhancing customer experiences.
Showcase Your Skills: Highlight skills that are crucial for the role, such as multitasking, communication, and leadership. Mention any innovative ideas you've implemented in past positions that improved service or customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Park Hall Hotel
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for enhancing customer experiences. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
✨Demonstrate Your Ability to Handle Pressure
As a Restaurant & Bar Supervisor, you'll need to juggle multiple tasks. Prepare to discuss situations where you've successfully managed busy periods or difficult customers, showcasing your ability to thrive under pressure.
✨Highlight Your Team Leadership Skills
Talk about your experience in leading teams, especially in food and beverage settings. Provide examples of how you've inspired your team to deliver outstanding service and how you handle conflicts within the team.
✨Be Ready to Discuss Financial Savvy
Since the role involves understanding P&L and managing labour margins, be prepared to discuss your experience with budgeting and cost control. Show that you can contribute positively to the financial health of the restaurant and bar.
