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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at the front desk.
- Company: Join Kew Green Hotels, a vibrant hospitality brand with locations worldwide.
- Benefits: Enjoy discounts, free meals, international travel rates, and opportunities for career growth.
- Why this job: Be part of a fun, innovative culture that values outstanding service and personal development.
- Qualifications: Proven leadership skills and a passion for customer service are essential.
- Other info: Flexible hours and a supportive environment make this role perfect for students.
The predicted salary is between 28800 - 42000 £ per year.
Charades: Mind reader? Magician? Expert Juggler? Oh, you’re a Front Office Manager!
We know that, somehow, you’re able to anticipate what your customer wants before they even know they want it. We also know how tough it is to consistently deliver an outstanding guest experience whilst managing a busy reception, but you make it happen nonetheless, and you somehow never forget those extra touches because it’s all about the details. I guess you’re the kind of person that embraces change as opposed to being scared of it.
What you’ll be doing as a Front Office Manager
What’ll make you a great fit for this Front Office Manager role right
The benefits
Front Office Manager employer: Park Hall Hotel
Contact Detail:
Park Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service and hospitality. This will not only help you understand what guests expect but also allow you to showcase your innovative mindset during interviews.
✨Tip Number 2
Network with current or former Front Office Managers in the industry. They can provide valuable insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Demonstrate your leadership skills by volunteering for team projects or initiatives in your current role. This experience will be beneficial when discussing your ability to lead and develop a team.
✨Tip Number 4
Stay updated on competitor hotels and local market trends. Being knowledgeable about the industry will show your commitment and readiness to drive sales opportunities and maximise revenue.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples from your previous roles that demonstrate how you have gone above and beyond to enhance guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your innovative mindset can contribute to the role. Mention your ability to embrace change and provide examples of how you've successfully managed challenges in a busy reception environment.
Showcase Your Interpersonal Skills: During the application process, emphasise your great communication skills and love for working with people. Consider including anecdotes that illustrate your ability to connect with guests and lead a team effectively.
Research the Company: Familiarise yourself with Kew Green Hotels and their values. Understanding their approach to guest experience and service will help you align your application with their expectations and demonstrate your genuine interest in the role.
How to prepare for a job interview at Park Hall Hotel
✨Showcase Your Customer Service Skills
As a Front Office Manager, your ability to anticipate guest needs is crucial. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your attention to detail and innovative solutions.
✨Demonstrate Leadership Experience
Be ready to discuss your leadership style and how you've successfully managed teams in the past. Share specific instances where you motivated your team to deliver outstanding service, especially under pressure.
✨Embrace Change and Innovation
The role requires a forward-thinking mindset. Think of examples where you embraced change or implemented new technologies that improved guest experiences or operational efficiency. This will show your adaptability and creativity.
✨Know Your Market
Research competitor hotels and local market trends before the interview. Being knowledgeable about the industry will demonstrate your commitment to driving sales opportunities and maximising revenue, which is key for this role.
