Company Description
The Park Hall Hotel & Spa is a stylish, contemporary hotel set in a historic Georgian mansion within five acres of landscaped grounds, just three miles from Wolverhampton city centre. With convenient access to the M54, M5, and M6, the hotel serves business travelers and leisure guests, and is a popular venue for conferences, weddings, and celebrations across the Black Country and West Midlands. Its Grade II listed building combines modern technology, state-of-the-art facilities, and elegant interiors with the comfort of a country house retreat. The hotel’s friendly, experienced team focuses on delivering attentive service and a relaxed environment for all visitors.
Role Description
The Food and Beverage Supervisor is a full-time, on-site role based at Park Hall Hotel & Spa in Wolverhampton. This role oversees daily food and beverage operations across restaurants, bars, and event spaces, ensuring high service standards and a consistently excellent guest experience. Responsibilities include leading and supporting the F&B team, coordinating staff rotas, assisting with training, and maintaining effective communication between the kitchen and front-of-house. The supervisor monitors product quality, hygiene, and safety standards, manages customer queries or issues, and helps drive revenue through upselling and efficient service. The role also involves supporting event service delivery, maintaining stock levels, and ensuring the venue is always presented to brand standards.
Qualifications
- Strong supervisory skills, including team leadership, staff coordination, and the ability to motivate and support diverse teams.
- Proven understanding of service standards and food service practices in hotel, restaurant, or event environments.
- Excellent customer service skills, with the ability to handle guest feedback, resolve issues, and maintain a welcoming atmosphere.
- Clear and professional communication skills, both verbal and written, for interacting with guests, colleagues, and management.
- Experience in food and beverage operations within a hotel, restaurant, or hospitality venue.
- Knowledge of health, safety, and food hygiene regulations, with a commitment to maintaining a safe working environment.
- Strong organizational and time management abilities, including managing shifts, priorities, and busy service periods.
- Flexibility to work evenings, weekends, and holidays as required by the hotel’s operational needs.
- Basic numeracy and IT skills for handling orders, billing, and point-of-sale systems.
- Previous supervisory or senior F&B experience and relevant hospitality qualifications are advantageous.
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