Night Auditor in Southall

Experience refined comfort at Park Grand Paddington Court Hotel, part of the prestigious Montcalm Collection, where classic elegance meets contemporary style in one of London's most desirable neighbourhoods. Tucked away in the tranquil surroundings of Paddington and just moments from the city's most iconic attractions, the hotel offers a sophisticated four-star experience defined by attentive service, modern amenities, and a welcoming atmosphere.

With its prime location near Hyde Park, Kensington Gardens, and London Paddington Station, Park Grand Paddington Court Hotel provides the ideal balance of convenience and charm.

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
• Paid birthday leave, so you can celebrate your special day your way.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel's revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests. This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service.

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check-ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently.
• Answer and manage incoming calls, emails and reservations.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Conduct administrative tasks and system checks to support next-day readiness.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assist the Night Manager in any tasks required to ensure smooth operations.

• Diploma or certificate in Hospitality, Accounting, or equivalent experience.
• Previous experience as Night Auditor or in Front Office operations.
• Strong numeracy and financial reconciliation skills.
• Proficiency in Opera PMS or similar hotel management systems.
• Fluent English required; additional languages are an advantage.

• Overnight shifts, including weekends and bank holidays.
• Extended periods of standing at reception.
• Balance of guest-facing service and administrative tasks.

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.