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- Tasks: Supervise hotel operations, ensuring exceptional guest experiences and service excellence.
- Company: Join the Montcalm Collection at Park Grand Paddington Court Hotel, a luxury destination in London.
- Benefits: Flexible schedule, competitive pay, and opportunities for professional growth in hospitality.
- Other info: Diverse and inclusive workplace with a focus on mutual respect.
- Why this job: Be a key player in delivering luxury service and making guests feel at home.
- Qualifications: Experience in luxury hotel management and strong guest service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Park Grand Paddington Court Hotel offers a sophisticated four-star experience defined by attentive service, modern amenities, and a welcoming atmosphere. The Duty Manager plays a key supervisory role in ensuring smooth day-to-day hotel operations across all departments, particularly during evenings, weekends, and peak periods. Acting as the senior manager on duty in the absence of senior leadership, this role is responsible for maintaining service excellence, handling guest concerns with discretion, and supporting colleagues to deliver seamless and personalized guest experiences.
The Duty Manager ensures that brand standards are upheld, operational issues are resolved promptly, and the highest levels of guest satisfaction are achieved in line with Montcalm Collection’s commitment to luxury hospitality.
Responsibilities:- Act as the senior decision-maker during assigned shifts in the absence of senior managers.
- Supervise front office and guest services staff, ensuring performance aligns with luxury service standards.
- Carry out daily inspections of public areas, back-of-house spaces, and guest facilities.
- Handle guest complaints with empathy and efficiency, ensuring follow-up actions are completed.
- Support and liaise with Housekeeping, F&B, and Engineering teams to resolve operational issues.
- Ensure accurate and timely completion of daily reports, shift handovers, and logbooks.
- Oversee cash handling procedures and ensure compliance with financial policies.
- Maintain visibility in the lobby and other guest-facing areas during busy periods.
- Ensure health & safety, fire, and security procedures are followed by all staff on duty.
- Train, coach, and mentor team members to uphold Montcalm Collection service standards.
- Previous experience in a supervisory or duty management role within a luxury hotel environment.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS, POS).
- Additional training in health & safety, fire safety, or first aid is an advantage.
- Fluency in English required; additional languages preferred.
- Flexible schedule including evenings, weekends, and public holidays.
- Active role requiring visibility across guest-facing and operational areas.
- Periods of standing, walking, and light manual handling.
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer:Montcalm Collection values diversity and inclusion. We value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture strives for mutual respect and a workplace free from discrimination and prejudice.
Duty Manager in City of Westminster employer: Park Grand Paddington Court
Contact Detail:
Park Grand Paddington Court Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you're nearby, pop into the Park Grand Paddington Court Hotel and introduce yourself. A warm smile and a confident handshake can make a lasting impression on the hiring team.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of hotel operations and guest service standards. We want you to shine, so practice answering common questions and think of examples that showcase your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Montcalm Collection family.
We think you need these skills to ace Duty Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our commitment to luxury service and guest satisfaction.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant supervisory experience and any specific skills that match the job description, like knowledge of hotel operations or guest service standards.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure it reaches us quickly and securely, plus you’ll get a feel for our brand while you’re at it!
How to prepare for a job interview at Park Grand Paddington Court
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Grand Paddington Court Hotel thoroughly. Familiarise yourself with its services, amenities, and unique selling points. This will not only show your genuine interest but also help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to showcase your supervisory skills. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you maintained service excellence and handled guest complaints with empathy.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to make quick decisions under pressure. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Showcase Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love working in hotels and how you strive to create memorable experiences for guests. This passion can set you apart from other candidates and resonate well with the interviewers.