Maintenance Handyperson

Benefits include a competitive salary that reflects your talent, contribution, and potential. Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service. Paid birthday leave, so you can celebrate your special day your way. We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby. Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice. Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body. Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments. Cycle to Work scheme, supporting a healthier and more sustainable lifestyle. Preferential gym membership rates. Continuous learning and development opportunities, from hands-on training to leadership masterclasses. Paid volunteering day, giving you the opportunity to support a charity close to your heart. Employee referral programme, rewarding you for bringing great talent into our teams. Complimentary meals on duty in our team restaurant. Exclusive room rate discounts across the Montcalm Collection. International hotel discounts through Marriott Bonvoy. City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more. Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality. Elegant annual celebrations and social events.

Summary: The Shift Engineer is a key member of the Maintenance team, responsible for delivering prompt, effective, and high-quality engineering support across the property. This role ensures that all hotel systems, facilities, and equipment are maintained to Montcalm’s luxury standards while complying with statutory and legal regulations. Reporting to the Maintenance Manager, the Shift Engineer will work across planned and reactive maintenance tasks, contribute to energy efficiency initiatives, and provide technical expertise to support a seamless guest and colleague experience.

Responsibilities include:

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Carry out appropriate maintenance work promptly and to the highest standards.
• Follow planned preventative maintenance programmes.
• Ensure good relationships with internal and external customers and contractors.
• Follow C.O.S.H.H regulations, particularly the storage of hazardous substances.
• Carry out routine inspections/maintenance of Property assets when required.
• Support the recording of accurate utility costs by recording meter readings and monitoring daily usage.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Maintain detailed maintenance records and reports.
• Actively participate in emergency and crisis response planning.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills and Qualifications:

• Proven experience within a luxury hospitality environment.
• Trade qualification or similar in Air Conditioning, Plumbing, Electrical desirable.
• Excellent communication, problem-solving, and organisational skills.
• PMS systems (Opera or similar) experience desirable.
• High attention to detail and ability to multitask under pressure.
• A passion for hospitality and creating memorable guest experiences.
• Fluency in English and any additional languages is an advantage.

Working Conditions:

• Flexible working hours including weekends, evenings, and bank holidays.
• Requires standing for extended periods and occasional manual handling.
• Guest-facing role requiring professional appearance and demeanour.

Eligibility: Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer: At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.