At a Glance
- Tasks: Manage night operations, guest inquiries, and financial audits with a warm, professional touch.
- Company: Join the elegant Grand Royale Hyde Park, steeped in rich history and luxury.
- Benefits: Enjoy 28 days holiday, paid birthday leave, and comprehensive wellbeing support.
- Other info: Flexible shifts, continuous learning opportunities, and exclusive discounts await you.
- Why this job: Be part of a dynamic team, making a real impact on guest experiences.
- Qualifications: Hospitality or accounting diploma preferred; strong numeracy skills required.
The predicted salary is between 24000 - 30000 € per year.
Grand Royale offers a sophisticated four-star boutique experience, located on a serene street in Paddington, just a short walk from London Paddington train station and Hyde Park.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave.
- Generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences, from yoga sessions to wellbeing workshops.
- Cashback healthcare plan covering dental, optical, physiotherapy, and alternative treatments.
- Cycle to Work scheme.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City-wide discounts and perks.
- Recognition programmes, including vouchers and curated rewards.
- Elegant annual celebrations and social events.
Overview
The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service.
Responsibilities
- Complete nightly financial audits, balancing guest accounts and revenue.
- Prepare and deliver daily reports for Finance and Front Office management.
- Process late check-ins, early departures, and guest requests.
- Maintain accuracy in billing, postings, and cash handling.
- Serve as a professional and approachable point of contact overnight.
- Manage overnight enquiries, bookings and guest requests.
- Support Night Manager in ensuring operational standards are upheld.
- Handle guest complaints and issues efficiently.
- Answer and manage incoming calls, emails and reservations.
- Accurately process payments and ensure the security of guest information.
- Monitor safety and security of the property during the shift.
- Conduct administrative tasks and system checks to support next-day readiness.
- Record and communicate guest feedback and incidents in daily log.
- Respond to emergency situations calmly.
- Maintain the reception and lobby area to a professional standard.
- Liaise with Housekeeping, Concierge, and other departments.
- Assist the Night Manager in any tasks required.
Skills and Qualifications
- Diploma or certificate in Hospitality, Accounting, or equivalent experience.
- Previous experience as Night Auditor or in Front Office operations.
- Strong numeracy and financial reconciliation skills.
- Proficiency in Opera PMS or similar hotel management systems.
- Fluent English required; additional languages are an advantage.
Working Conditions
- Overnight shifts, including weekends and bank holidays.
- Extended periods of standing at reception.
- Balance of guest-facing service and administrative tasks.
- Requires focus during late/early hours.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, we value the unique perspectives everyone brings. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
If this role resonates with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters.
Night Receptionist in London employer: Park Grand Hotels
At Grand Royale Hyde Park, we pride ourselves on being an exceptional employer, offering a competitive salary and a generous holiday allowance that starts at 28 days. Our vibrant work culture is enriched by continuous learning opportunities, comprehensive wellbeing support, and unique perks such as paid birthday leave and international hotel discounts, all set in the elegant surroundings of our historic hotel in Paddington, London.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Be ready for that interview! Research Grand Royale and understand their values and what makes them unique. Prepare some questions to show your interest and enthusiasm for the role and the company.
✨Tip Number 3
Show off your skills! If you have experience with hotel management systems like Opera PMS, make sure to highlight that during your conversations. Practical examples of how you've handled guest requests or financial reconciliations can really impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Montcalm Collection team.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and professionalism can go a long way in making your application stand out.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience for the Night Receptionist role. Focus on your skills in guest service, financial accuracy, and any previous experience in hospitality or front office operations. We love seeing how your background fits with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate attention to detail, so make sure there are no typos or errors in your submission!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Montcalm Collection!
How to prepare for a job interview at Park Grand Hotels
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Night Receptionist role. Familiarise yourself with the responsibilities like financial audits and guest interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests during the night. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to handle guest enquiries and complaints professionally.
✨Brush Up on Financial Skills
Since the role involves financial reconciliations, it's crucial to highlight your numeracy skills. Be ready to discuss any relevant experience you have with financial tasks or hotel management systems like Opera PMS. This will reassure the interviewers of your capability to manage guest accounts accurately.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, or training opportunities. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.
