At a Glance
- Tasks: Lead a team to create unforgettable holiday experiences for guests.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, and leisure activities, plus 24/7 support.
- Other info: Flexible hours and a supportive team culture await you!
- Why this job: Make a real impact on guest satisfaction while developing your career.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 31500 - 38500 £ per year.
As a Reservation Manager, you will champion the delivery of outstanding holiday experiences by owning and driving the guest journey from arrival through to departure. You will lead, train and develop your team to deliver consistently excellent customer service, ensuring every guest interaction reflects our values and leaves a lasting positive impression.
What you will be doing...
- Acting as the voice of the guest, bringing the guest experience to life by using feedback, insight and reviews to drive continuous improvement.
- Analysing customer data and feedback to identify trends, emerging issues and opportunities to enhance service and experience before issues escalate.
- Regularly analyse competitor pricing, occupancy trends, and local market conditions to ensure Hotel remains competitively positioned and maximises revenue opportunities.
- Recruiting, training, developing and motivating team members to deliver high standards of service and operational efficiency.
- Taking accountability for the effective management and resolution of guest complaints, ensuring they are handled professionally and in line with company processes.
- Working closely with other departments to ensure a joined-up, seamless guest experience across the park.
- Supporting the delivery of guest-facing initiatives, events and activities that enhance overall satisfaction and engagement.
- Acting as the point of contact for event clients, meeting and greeting guests on arrival and remaining a key contact throughout their stay to ensure exceptional service and satisfaction.
- Contributing to commercial performance by identifying opportunities to maximise guest spend through service-led recommendations and upselling.
About you...
- Proven experience managing and developing teams in a customer-focused environment.
- The ability to build strong working relationships with customers and stakeholders, both internal and external.
- Good commercial awareness, with an understanding of how service impacts revenue and guest satisfaction.
- The flexibility to be able to work across varied days including weekends, evenings, and bank holidays as required.
- Previous customer-facing experience, with the ability to deliver clear written communication and engage with guests across multiple platforms, including social and digital channels.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
Park Management - Reservation Manager - HS1 in Skegness employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and teamwork in our stunning holiday park locations across the UK. As a Chef de Partie, you'll benefit from comprehensive training opportunities, a supportive Employee Assistance Programme, and generous discounts for you and your loved ones, all while contributing to unforgettable guest experiences. Join us to develop your culinary skills in a role that not only values your passion for food but also prioritises your wellbeing and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Park Management - Reservation Manager - HS1 in Skegness
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Park Dean Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Park Dean Resorts
Don't be shy about reaching out to Park Dean Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Park Management - Reservation Manager - HS1 in Skegness
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Park Dean Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Park Dean Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
