At a Glance
- Tasks: Be the friendly face of Parkdean Resorts, ensuring guests have an unforgettable experience.
- Company: Join the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support.
- Other info: Great career growth opportunities with top-notch training and a supportive environment.
- Why this job: Perfect for people lovers; gain skills while having fun in stunning locations.
- Qualifications: No experience needed, just bring your passion and positivity!
The predicted salary is between 20000 - 25000 £ per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time. No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
Holiday Sales - Owner and Guest Experience Advisor - HS1 in Shanklin employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on being a vibrant and supportive employer, offering a unique opportunity to join our passionate team as an Owner and Guest Experience Advisor. With a focus on employee wellbeing, comprehensive training, and career development across our stunning UK locations, we ensure that every team member feels valued and empowered. Enjoy fantastic perks like generous discounts on holidays and leisure activities, all while contributing to our mission of creating unforgettable experiences for our guests and owners.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1 in Shanklin
✨Tip Number 1
Get to know the company! Before your interview, dive into Parkdean Resorts' culture and values. Show us that you’re not just another candidate but someone who genuinely cares about creating unforgettable experiences for guests and owners.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with guests, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to greeting guests and handling their requests.
✨Tip Number 3
Be ready to share your passion! During the interview, let us know what excites you about working in a holiday park environment. Whether it’s your love for customer service or your enthusiasm for creating memorable moments, we want to hear it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Parkdean Resorts right there, making it super easy for you to stay in the loop.
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1 in Shanklin
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your passion and positivity, so don’t be afraid to show us what makes you unique. Remember, we’re all about creating unforgettable experiences!
Tailor Your Application:Make sure to tailor your application to the Owner and Guest Experience Advisor role. Highlight any relevant skills or experiences that align with the job description, even if they’re from different areas. We love seeing how your background can bring value to our team!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. This helps us quickly understand why you’d be a great fit for Parkdean Resorts and the role you’re applying for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team at Parkdean Resorts. We can’t wait to hear from you!
How to prepare for a job interview at Park Dean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've made someone's day better or resolved a conflict. This will show that you have the passion and positivity they’re looking for!
✨Know the Parkdean Culture
Familiarise yourself with Parkdean Resorts' values and team culture. Mention specific aspects that resonate with you during the interview. This demonstrates your genuine interest in being part of their community and aligns with their focus on creating unforgettable experiences.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might face, like handling complaints or providing information about local attractions. Practising your responses can help you feel more confident and ready to impress the interviewers with your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how they celebrate team achievements. This shows that you’re not just interested in the job, but also in growing within the company and contributing to its success.
