At a Glance
- Tasks: Support holiday homeowners and create memorable experiences through friendly interactions.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support for your wellbeing.
- Other info: Opportunities for career growth and a supportive team that celebrates community and wellbeing.
- Why this job: Be the heart of the park, helping owners feel valued and engaged in a fun environment.
- Qualifications: Customer service experience, strong IT skills, and a passion for delivering excellent service.
The predicted salary is between 22000 - 26000 £ per year.
Help us create an unforgettable ownership experience! We’re looking for a friendly, organised and people‑focused Owner Experience Assistant to support our holiday homeowners and ensure every interaction feels personal, professional and memorable. If you love helping others, enjoy building relationships and take pride in delivering brilliant service, this role could be a fantastic fit.
As an Owner Experience Assistant, you’ll be a key member of the Owner Experience team - supporting the full owner journey from day‑to‑day enquiries to community‑building events. You’ll ensure owners feel valued, listened to and supported, helping make their time on park as enjoyable and stress‑free as possible. You’ll work closely with your manager and the wider team to deliver first‑class service, accurate administration, and a warm, welcoming environment.
What you will be doing...
- Act as the first point of contact for owners across face‑to‑face, phone and email enquiries.
- Handle all queries efficiently, accurately and professionally.
- Provide warm, friendly support that helps every owner feel valued and respected.
- Be the voice of our owners - gathering feedback, spotting themes and helping shape improvements.
- Support written communications, updates and messages to owners when required.
- Work collaboratively with park teams to ensure a smooth, joined‑up experience.
- Support the planning, coordination and delivery of owner events such as forums, drop‑ins and social activities.
- Help create a sense of community and belonging on park, ensuring events run smoothly and owners feel engaged.
About you...
- Experience in a customer-facing or administrative role.
- Proven ability to deliver excellent service - ideally in leisure, hospitality or similar.
- Strong IT skills with confidence using multiple systems at once.
- Friendly, professional communication skills across all channels.
- Good organisational skills and strong attention to detail.
- Flexibility to work weekends, evenings and bank holidays where needed.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
Owners - Owner Experience Assistant - OI1 in Rye employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on creating a supportive and vibrant work culture where every team member is valued. As an Owner Experience Assistant, you'll enjoy a range of benefits including extensive training opportunities, a 50% discount on holidays, and a strong focus on employee wellbeing through our Employee Assistance Programme. Join us in delivering exceptional service while building meaningful relationships with our holiday homeowners in some of the UK's most stunning locations.
StudySmarter Expert Advice🤫
We think this is how you could land Owners - Owner Experience Assistant - OI1 in Rye
✨Tip Number 1
Get to know the company inside out! Research Parkdean Resorts, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for creating unforgettable experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing common scenarios with friends or family. This will help you feel more confident when you're face-to-face or on the phone with owners.
✨Tip Number 3
Be proactive! If you get the chance to attend any events or meet-ups related to the role, go for it! Networking can open doors and give you a better understanding of the owner experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Parkdean family. Let’s make that unforgettable ownership experience happen together!
We think you need these skills to ace Owners - Owner Experience Assistant - OI1 in Rye
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and people-focused nature shine through! We want to see how you connect with others, so don’t be afraid to share a bit about yourself and your passion for delivering brilliant service.
Tailor Your Experience:Make sure to highlight any customer-facing or administrative roles you've had in the past. We love seeing how your experience aligns with what we do, so be specific about how you've delivered excellent service in similar environments.
Be Clear and Concise:Keep your application clear and to the point. We appreciate strong communication skills, so make sure your writing is professional yet warm. Remember, this is your chance to show us how organised and detail-oriented you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Park Dean Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Parkdean Resorts. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As an Owner Experience Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully built relationships or provided excellent customer service. Be ready to discuss how you handle difficult situations with a friendly and professional approach.
✨Demonstrate Organisational Skills
Since the role involves managing various enquiries and events, highlight your organisational skills during the interview. Share specific instances where you've juggled multiple tasks efficiently, ensuring that nothing fell through the cracks. This will reassure them that you can handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the company culture aligns with your values. Consider asking about the types of community-building events they organise or how they gather feedback from owners.
