At a Glance
- Tasks: Lead a team to create unforgettable experiences for holiday home owners and guests.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing guest experiences and driving service excellence.
- Qualifications: Experience in managing customer-focused teams and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an inspiring, guest‑focused Owner & Guest Experience Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests, from their first hello to their final farewell. If you’re passionate about creating memorable experiences, driving improvements, and leading high-performing teams, this role offers an exciting opportunity to make a big impact.
As an Owner & Guest Experience Manager, you’ll own the full end‑to‑end experience, ensuring every guest and owner feels valued, supported and welcomed. You’ll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement. You’ll build strong relationships, oversee events and engagement activities, and work closely with wider park teams to deliver a seamless, joined‑up customer experience at every touchpoint.
What you will be doing...
- Act as the voice of the customer - using owner and guest feedback, insight and reviews to shape improvements.
- Analyse data and trends to identify emerging issues and opportunities to elevate service standards.
- Lead action plans that reduce escalations and enhance satisfaction scores.
- Recruit, inspire, train and develop a high‑performing customer‑focused team.
- Create a positive, supportive culture where colleagues feel confident and motivated.
- Lead by example, consistently demonstrating our values and service standards.
- Take full accountability for managing and resolving owner and guest complaints in line with company policies.
- Support the delivery of customer‑focused events and initiatives to strengthen engagement.
- Plan, schedule and deliver a broad range of owner and guest events - forums, drop‑ins, social activities and more.
- Work collaboratively with all park teams and central support functions to maintain consistency across the entire journey.
About you...
- Proven experience managing and developing a customer‑focused team.
- Strong relationship-building skills with internal and external stakeholders.
- Good commercial awareness and understanding of how service excellence drives revenue.
- Excellent written and digital communication skills for guest‑facing communication.
- Flexibility to work varied hours including weekends, evenings and bank holidays.
- A proactive, solution‑focused approach with a passion for delivering outstanding experiences.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
Holiday Sales - Owner and Guest Experience Manager - HS1 in Rye employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With stunning locations across the UK, our team members benefit from comprehensive training opportunities, generous discounts, and a supportive environment that fosters personal and professional growth. Join us to create memorable experiences for our guests while being part of a community that values every moment and every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Manager - HS1 in Rye
✨Tip Number 1
Get to know the company inside out! Research Parkdean Resorts, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for creating memorable experiences and how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience and team management. Think of examples from your past roles that showcase your skills in leading high-performing teams and delivering outstanding service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Owner & Guest Experience Manager position.
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Manager - HS1 in Rye
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for creating memorable experiences shine through in your application. We want to see how you can elevate the guest journey and make every interaction special!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in managing customer-focused teams. We love seeing how your skills align with our values and service standards.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your excellent written communication skills, as this is key for guest-facing roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Parkdean Resorts!
How to prepare for a job interview at Park Dean Resorts
✨Know Your Guests
Before the interview, dive deep into understanding the guest experience at Parkdean Resorts. Familiarise yourself with their feedback and reviews to show that you can act as the voice of the customer. This will demonstrate your commitment to enhancing service standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed a customer-focused team in the past. Highlight specific instances where your leadership led to improved guest satisfaction or team performance, as this role is all about inspiring others.
✨Data-Driven Insights
Brush up on your analytical skills! Be ready to discuss how you've used data and trends to identify issues and opportunities in previous roles. This will show that you can drive continuous improvement and elevate service standards effectively.
✨Emphasise Relationship Building
Think of examples where you've built strong relationships with both internal and external stakeholders. This role requires collaboration across teams, so showcasing your ability to connect and engage with others will be key to impressing the interviewers.
