At a Glance
- Tasks: Be the friendly voice helping customers create unforgettable holiday experiences.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities.
- Other info: Flexible hours and a supportive environment focused on wellbeing.
- Why this job: Develop your skills in a fun, dynamic team while making holiday dreams come true.
- Qualifications: Experience in sales or customer service, with strong communication skills.
The predicted salary is between 12 - 15 € per hour.
Part-Time 20 hours per week Monday, Thursday, Friday 2:15pm - 7:15pm Saturday & Sunday 10am - 3pm
Are you ready to be the welcoming voice and helping hand that brings holiday dreams to life? Join our dynamic Customer and Park Support team at Parkdean Resorts, where every day is an opportunity to create unforgettable experiences for our holiday makers, holiday homeowners, and dedicated teammates. Whether it's tweaking a booking, assisting our on-park teams, or supporting our central office, you'll be at the heart of our mission: ensuring our customers’ experience is nothing short of exceptional.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to training, we’ve got your back when it comes to development!
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
This dynamic role is varied and exciting, you will take care of our customers, holiday guests and owners; offering a seamless experience across all our customer types whether that’s providing expert holiday recommendations to help them find their perfect getaway, promoting additional services or supporting our owners across telephone, live chat and email.
Here’s what a day in our fast-paced, fun and vibrant team looks like:
- Handle customer inquiries and sales through Live Chat, WhatsApp, SMS, and ticketing systems.
- Promote and sell holiday packages, memberships, and additional services, consistently identifying opportunities to cross and up-sell.
- Provide timely and accurate information to customers, resolving issues and answering queries.
- Manage ticketing system for callbacks and following up with customers as required.
- Collect customer feedback and share insights with the team to improve services and sales processes.
- Maintain accurate records of customer interactions and transactions.
Some of the skills we’re looking for:
- Previous experience in sales, customer service, or a related field, preferably within the holiday or travel industry with a passion for delivering exceptional customer service.
- Excellent verbal and written communication skills.
- Strong familiarity with digital communication platforms such as Live Chat, WhatsApp, and SMS.
- Proven ability to meet and exceed sales targets.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work effectively within a team environment.
- Proficiency in using CRM systems and ticketing software.
- Willingness to work flexible hours, including evenings and weekends as required.
Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Roisin at reasonableadjustments@parkdean-resorts.com
Contact Centre Sales & Operations - Customer Sales Support Advisor - HS2 in Newcastle upon Tyne employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating unforgettable holiday experiences. With extensive training and development opportunities across our 66 stunning parks, alongside generous discounts for you and your loved ones, we prioritise your growth and wellbeing. Join us to be part of a supportive team that values community, sustainability, and the joy of making memories.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Sales & Operations - Customer Sales Support Advisor - HS2 in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, dive into Parkdean Resorts' culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in sales and customer service. Highlight specific examples where you’ve gone above and beyond for customers – it’s all about showing how you can bring that same energy to Parkdean.
✨Tip Number 3
Be prepared for role-play scenarios! Since you'll be handling customer inquiries through various platforms, practice responding to common questions or complaints. This will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team dynamics, training opportunities, and how they celebrate successes. It’s a great way to demonstrate your interest and fit for the role.
We think you need these skills to ace Contact Centre Sales & Operations - Customer Sales Support Advisor - HS2 in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and enthusiasm into your words. Remember, we’re all about creating unforgettable experiences, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience in sales or customer service, especially if it’s in the holiday or travel industry. We love seeing how your skills align with what we do, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to break down your skills and experiences. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at Park Dean Resorts
✨Know the Company
Before your interview, take some time to research Parkdean Resorts. Understand their mission, values, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved issues or received positive feedback, as these stories will resonate well with the interviewers.
✨Familiarise Yourself with Digital Platforms
Given that you'll be using platforms like Live Chat, WhatsApp, and SMS, it’s a good idea to brush up on your familiarity with these tools. If you have experience using similar systems, be ready to discuss how you used them to enhance customer interactions and sales.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team culture, and growth opportunities at Parkdean Resorts. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
