At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures a memorable holiday experience.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, and leisure activities, plus 24/7 support for your wellbeing.
- Other info: Opportunities for career growth and training across 65 stunning parks.
- Why this job: Make a real impact by creating unforgettable memories for guests in a fun, fast-paced environment.
- Qualifications: Experience in customer service, strong communication skills, and a positive, organised approach.
The predicted salary is between 12 - 14 £ per hour.
Be the warm welcome that sets the tone for an unforgettable holiday. We’re looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests from the moment they arrive to the moment they leave. If you love helping people, enjoy working in a fast-paced environment and take pride in delivering amazing service, this could be the perfect role for you.
As a receptionist, you’ll be at the heart of our guest experience. You’ll create a professional, welcoming environment and be a key point of contact for guest enquiries. From smooth check-ins to helpful recommendations, you’ll help ensure every guest enjoys a seamless and memorable stay.
What you will be doing...
- Provide a warm, friendly and professional welcome to all guests.
- Act as the first point of contact for enquiries - face-to-face, by phone and via email.
- Use guest feedback and insight to help improve service and overall park performance.
- Support check-ins, check-outs and all daily reception duties.
- Ensure guests receive accurate information, support and guidance during their stay.
- Promote services, facilities and activities based on guest needs to enhance their holiday and increase revenue.
- Keep all admin tasks up to date, including bookings, arrivals, departures, cash reconciliation and filing.
- Work closely with Accommodation, Maintenance, Security and other park teams to resolve queries quickly.
- Report maintenance, safety or operational issues promptly to the right team.
About you...
- Experience in a receptionist, guest experience or customer-facing role.
- Strong customer service skills - ideally gained in hospitality, leisure or tourism.
- Confidence communicating clearly and calmly in all situations.
- Excellent IT skills with experience using booking and administrative systems.
- A positive, organised and guest‑focused approach.
- Flexibility to work weekends, evenings and bank holidays.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
Holiday Sales - Receptionist - HS1 in Looe employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With opportunities for career development across our 65 stunning parks, we ensure our employees feel supported through comprehensive training and a dedicated Employee Assistance Programme. Enjoy fantastic benefits including generous discounts on holidays, dining, and leisure activities, all while contributing to creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales - Receptionist - HS1 in Looe
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Park Dean Resorts are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Holiday Sales - Receptionist - HS1 in Looe
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Park Dean Resorts.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Park Dean Resorts. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Park Dean Resorts
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
