At a Glance
- Tasks: Be the friendly face of Parkdean Resorts, ensuring guests have an unforgettable experience.
- Company: Join the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support.
- Other info: Great training opportunities and a commitment to wellbeing and community.
- Why this job: Kickstart your career in a fun environment while making amazing memories for guests.
- Qualifications: No experience needed, just bring your passion and positivity!
The predicted salary is between 20000 - 25000 € per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time. No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.
Holiday Sales - Owner and Guest Experience Advisor - HS1 in Helston employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on being a vibrant and supportive employer, offering a unique opportunity to join our passionate team as an Owner and Guest Experience Advisor. With a focus on employee wellbeing, extensive training opportunities, and fantastic discounts for holidays and leisure activities, we ensure that our staff feel valued and empowered to grow their careers in one of the UK's most beautiful holiday destinations. Join us in creating unforgettable experiences for our guests while enjoying a fun and inclusive work culture that celebrates both our people and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1 in Helston
✨Tip Number 1
Get to know the company! Before your interview, dive into Parkdean Resorts' culture and values. Show us that you’re not just another candidate but someone who genuinely connects with our mission of creating unforgettable experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to greeting owners and guests with that all-important smile.
✨Tip Number 3
Be ready to share your passion! We love candidates who can express their enthusiasm for customer service. Think of examples from your past where you went above and beyond to help someone – it’ll show us you’ve got the right spirit for the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing perks, like discounts and training opportunities, right there.
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1 in Helston
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see that passion and positivity you’ve got in spades. Remember, we’re looking for people who can bring a smile to our guests' faces!
Tailor Your Application:Make sure to tailor your application to the role of Owner and Guest Experience Advisor. Highlight any relevant experiences or skills, even if they’re from outside work. We love seeing how your unique background can contribute to our team!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. We want to understand your experience and enthusiasm without getting lost in the details!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Parkdean family. We can’t wait to hear from you!
How to prepare for a job interview at Park Dean Resorts
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've made someone's day better or resolved a conflict. This will show that you have the passion and positivity they’re looking for!
✨Know the Park Inside Out
Do a bit of homework on Parkdean Resorts and its locations. Familiarise yourself with the amenities, local attractions, and any events happening at the parks. This knowledge will impress your interviewers and demonstrate your enthusiasm for the role.
✨Be Ready to Role-Play
Expect some role-playing scenarios during the interview. They might ask you how you'd handle a guest complaint or a busy check-in. Practise these situations beforehand so you can respond confidently and show off your problem-solving skills.
✨Emphasise Team Spirit
Parkdean Resorts values team culture, so highlight your ability to work well in a team. Share stories about how you've collaborated with others in past roles or activities. This will show that you’re not just a great individual contributor but also a team player!
