At a Glance
- Tasks: Support holiday homeowners and create memorable experiences through friendly interactions.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support for your wellbeing.
- Other info: Flexible hours with opportunities for career growth across 65 stunning parks.
- Why this job: Make a real impact by helping owners feel valued and engaged in their community.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Help us create an unforgettable ownership experience! We’re looking for a friendly, organised and people‑focused Owner Experience Assistant to support our holiday homeowners and ensure every interaction feels personal, professional and memorable. If you love helping others, enjoy building relationships and take pride in delivering brilliant service, this role could be a fantastic fit.
As an Owner Experience Assistant, you’ll be a key member of the Owner Experience team - supporting the full owner journey from day‑to‑day enquiries to community‑building events. You’ll ensure owners feel valued, listened to and supported, helping make their time on park as enjoyable and stress‑free as possible. You’ll work closely with your manager and the wider team to deliver first‑class service, accurate administration, and a warm, welcoming environment.
What you will be doing...
- Act as the first point of contact for owners across face‑to‑face, phone and email enquiries.
- Handle all queries efficiently, accurately and professionally.
- Provide warm, friendly support that helps every owner feel valued and respected.
- Be the voice of our owners - gathering feedback, spotting themes and helping shape improvements.
- Support written communications, updates and messages to owners when required.
- Work collaboratively with park teams to ensure a smooth, joined‑up experience.
- Support the planning, coordination and delivery of owner events such as forums, drop‑ins and social activities.
- Help create a sense of community and belonging on park, ensuring events run smoothly and owners feel engaged.
About you...
- Experience in a customer-facing or administrative role.
- Proven ability to deliver excellent service - ideally in leisure, hospitality or similar.
- Strong IT skills with confidence using multiple systems at once.
- Friendly, professional communication skills across all channels.
- Good organisational skills and strong attention to detail.
- Flexibility to work weekends, evenings and bank holidays where needed.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
Owners - Owner Experience Assistant - OI1 in Great Yarmouth employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on creating a supportive and vibrant work culture where every team member is valued. As an Owner Experience Assistant, you'll enjoy extensive training opportunities across our stunning UK parks, a strong focus on employee wellbeing with our 24/7 Employee Assistance Programme, and fantastic discounts for you and your loved ones. Join us in making unforgettable memories for our holiday homeowners while thriving in a community that celebrates growth and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Owners - Owner Experience Assistant - OI1 in Great Yarmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Park Dean Resorts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Park Dean Resorts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Owners - Owner Experience Assistant - OI1 in Great Yarmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Park Dean Resorts:Your cover letter is your chance to shine! Tell us why you want to work at Park Dean Resorts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Park Dean Resorts!
How to prepare for a job interview at Park Dean Resorts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
