At a Glance
- Tasks: Create unforgettable guest experiences and lead a dynamic team in a fun environment.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support for your wellbeing.
- Other info: Opportunities for career growth and a commitment to sustainability and community.
- Why this job: Be part of a team that makes holiday magic happen and create meaningful moments for guests.
- Qualifications: Experience in customer service and team leadership, with strong communication skills.
The predicted salary is between 30000 - 32700 £ per year.
Be part of the team that makes holiday magic happen! We’re looking for an energetic, people‑focused Assistant Guest Experience Manager to help champion outstanding service and support the delivery of unforgettable guest experiences across the park. If you love creating meaningful moments, leading great teams, and shaping what an exceptional holiday feels like, this role is the perfect next step.
As an Assistant Guest Experience Manager, you’ll work closely with the Guest Experience Manager to enhance every stage of the guest journey - from warm welcomes on arrival to fond farewells at departure. You’ll play a key role in driving guest satisfaction, improving service standards, and helping the team deliver consistent, high-quality experiences. You’ll use feedback, data, and insight to make improvements, support the team with day‑to‑day operations, and help create a positive, joined‑up experience across the whole park.
What you will be doing...
- Act as the voice of the guest, using feedback, data, and insights to drive improvements.
- Create a welcoming, professional atmosphere within reception and other guest‑facing areas.
- Support enhancements to guest spend by understanding guest needs and expectations.
- Support in recruiting, training, developing, and motivating the Guest Experience team.
- Help build a culture of high service standards, positive behaviours, and strong teamwork.
- Assist with day‑to‑day team management, ensuring processes and standards are consistently followed.
- Monitor key service metrics (CSAT, NPS, complaint ratios, guest experience scores).
- Assist with action plans to drive continuous improvement across the guest journey.
- Support the effective handling and resolution of guest complaints in line with company processes.
- Work closely with all park departments - Accommodation, F&B, Security, Maintenance - to ensure a seamless guest experience.
- Ensure communication is smooth and joined‑up so guests receive consistent service at every touchpoint.
About you...
- Experience leading, supervising or developing a team in a customer‑focused environment.
- Ability to build strong relationships with guests and internal stakeholders.
- Previous customer‑facing experience, with confident written and digital communication skills.
- Strong IT skills and the ability to work comfortably across multiple systems.
- Flexibility to work varied hours including weekends, evenings, and bank holidays.
- A passion for service excellence and a desire to support continuous improvement.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
Holiday Sales - Assistant Guest Experience Manager - HS1 in Great Yarmouth employer: Park Dean Resorts
At Parkdean Resorts, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. With opportunities for career development across our 65 stunning parks, we prioritise employee wellbeing through our comprehensive Employee Assistance Programme. Enjoy fantastic perks like generous discounts on holidays and leisure activities, while being part of a team that is dedicated to creating unforgettable guest experiences and making a positive impact on our communities and environment.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales - Assistant Guest Experience Manager - HS1 in Great Yarmouth
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Park Dean Resorts are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Holiday Sales - Assistant Guest Experience Manager - HS1 in Great Yarmouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Park Dean Resorts.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Park Dean Resorts. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Park Dean Resorts
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
