At a Glance
- Tasks: Manage neighbourhoods, support residents, and solve community issues daily.
- Company: Join a supportive housing team making a real difference in local communities.
- Benefits: Flexible full-time and part-time roles with competitive pay and community impact.
- Other info: Great opportunity for personal growth and making meaningful connections.
- Why this job: Be the key contact for residents and create safe, well-managed communities.
- Qualifications: Experience in housing management or customer service is preferred.
The predicted salary is between 31500 - 38500 £ per year.
6-Month Contract | Full time and Part time post available
Two opportunities available based on the Sussex coast: 37 hours per week & 22.5 hours per week
Are you an experienced Housing Officer who enjoys being out on patch, building relationships with residents and making a genuine difference in local communities? We're recruiting for two Neighbourhood Housing Officers to join a busy and supportive housing team. This is a fantastic opportunity for someone who enjoys a varied role, balancing tenancy management, resident support and neighbourhood problem-solving.
The Role
You’ll manage your own neighbourhood patch, acting as a key point of contact for residents and helping to create safe, well-managed communities. No two days will be the same. One day you could be carrying out tenancy visits and estate inspections, and the next you might be supporting a vulnerable resident, investigating an ASB case or working with partner agencies to resolve a neighbourhood issue.
Key areas of responsibility include:
- Tenancy management and tenancy sustainment
- Estate inspections and neighbourhood management
- Anti-Social Behaviour and tenancy breach investigations
- Safeguarding concerns and referrals
- Resident engagement and community involvement
- Partnership working with external agencies and support services
- Maintaining accurate records and case management
This is a highly visible role, with plenty of resident contact and opportunities to make a real impact.
About You
We’re looking for someone who genuinely cares about delivering a great service to residents. You’ll be confident building positive relationships, handling challenging conversations professionally and finding practical solutions to complex issues.
You’ll ideally have experience in housing management, neighbourhood management, tenancy management or a similar customer-facing role. Experience dealing with ASB, tenancy sustainment, safeguarding or vulnerable residents would be advantageous, but most importantly you’ll have the right attitude, excellent communication skills and a proactive approach to problem-solving.
You’ll be organised, resilient and comfortable managing a busy caseload while maintaining a strong focus on customer service.
Requirements
- Previous housing or tenancy management experience
- Strong communication and customer service skills
- Ability to manage a varied workload and prioritise effectively
- Good IT and record-keeping skills
- Full UK driving licence and access to a vehicle
Interested? Whether you’re a Housing Officer, Neighbourhood Officer, Tenancy Officer or looking for your next housing management opportunity, we’d love to hear from you. Apply today with your CV to be considered for either the full-time (37 hours) or part-time (22.5 hours) position.
Neighbourhood Housing Officer in Worthing employer: Park Avenue Recruitment
Join a dedicated housing provider that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact residents' lives. With hybrid working arrangements and a focus on continuous improvement, this role as a Repairs Complaints Resolutions Officer not only allows you to develop your skills in complaint management but also provides opportunities for meaningful engagement with the community. Enjoy a collaborative environment that values your expertise and encourages innovative solutions to enhance service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer in Worthing
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Park Avenue Recruitment.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Park Avenue Recruitment? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Park Avenue Recruitment's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Neighbourhood Housing Officer in Worthing
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Neighbourhood Housing Officer role at Park Avenue Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Park Avenue Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Park Avenue Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Park Avenue Recruitment.
