Park Avenue Recruitment is assisting a housing provider in Hertfordshire to recruit an experienced Complaints Resolution Officer. The role covers initial investigation through to final resolution of housing-related complaints, ensuring responses are thorough, timely and compliant with the Housing Ombudsman's code.
The post is initially 2 months, hybrid (2 days per week in the office), with a day rate of £222 umbrella.
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Housing Complaints Specialist – Stage 1/2 (Hybrid) in Welwyn employer: Park Avenue Recruitment
Join a dedicated housing provider that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact residents' lives. With hybrid working arrangements and a focus on continuous improvement, this role as a Repairs Complaints Resolutions Officer not only allows you to develop your skills in complaint management but also provides opportunities for meaningful engagement with the community. Enjoy a collaborative environment that values your expertise and encourages innovative solutions to enhance service delivery.
