At a Glance
- Tasks: Manage rent arrears cases and support tenants in sustaining their tenancies.
- Company: A Surrey-based social housing provider with a commitment to community support.
- Benefits: Hybrid working, immediate start, and a chance to make a real impact.
- Other info: 3-month contract with opportunities for growth and development.
- Why this job: Join a team where you can directly help residents and improve their lives.
- Qualifications: Experience in income recovery and strong communication skills required.
The predicted salary is between 28350 - 34650 £ per year.
A Surrey based social housing provider is looking for an experienced Income Officer to join their team on an initial 3-month contract with an immediate start available. This is an excellent opportunity to manage your own patch, take ownership of rent arrears cases and make a real impact on income collection and tenancy sustainment.
Key Responsibilities
- Manage a caseload of rent arrears accounts from early intervention through to legal action
- Negotiate affordable repayment arrangements with tenants and support them in sustaining their tenancies
- Conduct home visits, telephone interviews and correspondence with residents
- Provide advice on welfare benefits, Universal Credit and income maximisation
- Prepare legal documentation for court proceedings and attend hearings where required
- Work closely with internal teams and external agencies to support vulnerable residents
- Maintain accurate case records and ensure compliance with policies and procedures
- Deliver a high-quality customer-focused service whilst meeting collection targets
Essential Experience
- Previous experience working as an Income Officer, Rent Recovery Officer or similar within social housing
- Strong knowledge of rent arrears recovery and tenancy management
- Experience dealing with Universal Credit, Housing Benefit and welfare reform
- Ability to manage legal action relating to rent arrears and possession proceedings
- Excellent communication, negotiation and customer service skills
- Experience managing a busy caseload and prioritising workloads effectively
Contract Details
- Initial 3-month contract
- Immediate start available
- Hybrid working with a minimum of 50% office attendance
If this opportunity is of interest and your experience aligns with the requirements, we would love to hear from you. Please submit your up-to-date CV for consideration.
Income Officer in Surrey employer: Park Avenue Recruitment
As an employer, Park Avenue Recruitment offers a dynamic work environment that values integrity and collaboration, making it an excellent choice for professionals in the public sector. With a focus on employee growth and development, the company provides opportunities for meaningful contributions to local governance while enjoying the flexibility of hybrid working arrangements. Located in Kent, employees benefit from a supportive culture that prioritises work-life balance and competitive remuneration.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Surrey
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Park Avenue Recruitment, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Income Officer in Surrey
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Park Avenue Recruitment. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Park Avenue Recruitment. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Park Avenue Recruitment
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Park Avenue Recruitment.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Income Officer role at Park Avenue Recruitment, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Park Avenue Recruitment that you can think critically and act effectively under pressure.
