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- Tasks: Lead service improvement initiatives and ensure performance compliance across landlord services.
- Company: A London Local Authority focused on enhancing housing management.
- Benefits: Hybrid working, flexible hours, and a chance to make a real difference.
- Why this job: Drive impactful changes in housing services while engaging with regulators.
- Qualifications: Experience in service improvement and performance management is essential.
- Other info: Immediate start preferred; great opportunity for career growth.
The predicted salary is between 36000 - 60000 £ per year.
A London Local Authority is seeking an experienced Interim Service Improvement Manager to strengthen performance, regulatory compliance and service improvement across its landlord services. This role is central to monthly engagement with the Regulator and driving improvements across both Housing Management and Property Services.
You will lead service improvement activity during a period of heightened regulatory focus, ensuring KPIs are met, improvement plans stay on track, and senior leaders receive clear and timely updates. You will also oversee complaints handling, performance monitoring and key transformation work across the landlord function.
Duties will include:
- Leading monthly engagement meetings with the Regulator, including updates, papers and monitoring progress against improvement plans.
- Tracking KPIs across Housing Management and Property Services, identifying areas that need intervention.
- Producing reports where targets are missed and proposing clear recovery actions.
- Overseeing delivery and reporting of Tenant Satisfaction Measures.
- Line management of 5 officers.
- Coordinating service improvement initiatives and ensuring consistent progress across teams.
- Leading complaints oversight, ensuring themes are identified and acted upon.
- Supporting policy and procedural updates where required.
This role is well-suited to someone with strong experience in service improvement, performance management, transformation or regulatory compliance. Housing association experience is highly advantageous. A driving licence is not required.
The working arrangement is hybrid, with two days per week in the office and the rest worked flexibly. An immediate start is preferred.
To apply or find out more, please submit your CV or contact Sam at (url removed).
Service Improvement Manager employer: Park Avenue Recruitment
Contact Detail:
Park Avenue Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the latest trends in service improvement and regulatory compliance. Show that you’re not just familiar with the basics, but that you’re genuinely passionate about driving change in landlord services.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the key responsibilities of the Service Improvement Manager role. Highlight your successes in performance management and transformation to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Improvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service improvement and performance management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Improvement Manager role. We love seeing passion and clarity, so make it personal and engaging.
Showcase Your Leadership Skills: Since this role involves line management and leading initiatives, be sure to highlight any leadership experiences you have. We want to know how you’ve successfully managed teams and driven improvements in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to the role. Be ready to discuss how you've tracked and improved KPIs in previous positions, as this will show your understanding of the importance of performance management.
✨Engage with Regulatory Focus
Research the current regulatory landscape affecting landlord services. Prepare to discuss how you would lead engagement meetings with regulators and what strategies you would implement to ensure compliance and improvement.
✨Showcase Your Leadership Skills
As you'll be managing a team, be prepared to share examples of how you've successfully led teams in the past. Highlight your experience in overseeing service improvement initiatives and how you’ve motivated others to achieve common goals.
✨Prepare for Complaints Handling
Understand the importance of complaints oversight in service improvement. Think of specific instances where you've identified themes from complaints and implemented changes based on feedback, as this will demonstrate your proactive approach to enhancing tenant satisfaction.
