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- Tasks: Lead a dynamic housing team to enhance community safety and engagement.
- Company: Local council committed to supporting vibrant neighbourhoods.
- Benefits: Opportunity to make a real impact and develop your leadership skills.
- Other info: Join a supportive organisation that values innovation and teamwork.
- Why this job: Shape high-quality housing services and support local communities.
- Qualifications: Experience in housing management and strong leadership skills.
The predicted salary is between 28800 - 48000 £ per year.
We’re working with a large local authority in West London seeking an experienced Housing Services Manager to oversee core housing management services during a period of organisational change. This is a senior operational housing management role, focused on the effective delivery of landlord services, housing performance, regulatory compliance, and positive resident outcomes across a high‑volume housing portfolio. Key responsibilities include: * Overseeing housing management services including tenancy management, anti‑social behaviour (ASB), estate services, and resident engagement * Ensuring housing services delivery aligns with current housing legislation, regulatory and consumer standards, and internal housing policies * Driving housing service improvement, performance management, and customer satisfaction across landlord services * Managing complex housing cases, escalations, safeguarding matters, and high‑risk tenancy issues * Working closely with senior housing stakeholders, internal teams, and partner services to support housing priorities and change programmes * Overseeing the day‑to‑day activities of housing officers to ensure consistent, high‑quality housing management delivery About you: * Significant experience within housing management in a local authority or housing association setting * Strong working knowledge of housing law, tenancy enforcement, ASB, and best practice in housing services * Confident managing complex tenancy cases, ASB interventions, and safeguarding issues * Proven experience contributing to housing service improvement, operational delivery, and performance outcomes This is an excellent opportunity to play a key role in shaping, stabilising, and improving housing management services through a period of change. We welcome applications from experienced housing professionals. Please apply or get in touch for an informal conversation to discuss the role further
Neighbourhood Services Manager employer: Park Avenue Recruitment
Contact Detail:
Park Avenue Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Neighbourhood Services Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the council's current projects and challenges. This will help you tailor your responses and show that you're genuinely interested in making a difference in the community. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've motivated teams or improved services. Being able to share these experiences will demonstrate your capability to lead the Neighbourhood Services Team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and want to be part of our supportive organisation.
We think you need these skills to ace Neighbourhood Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and team leadership. We want to see how your skills align with the role of Neighbourhood Services Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Team Management Skills: Since this role involves leading a team, it’s crucial to emphasise your experience in managing and motivating teams. Share specific examples of how you’ve supported your team in delivering high-quality services and driving improvements.
Demonstrate Your Knowledge of Housing Legislation: We’re looking for someone with a strong understanding of housing law and the Regulator of Social Housing standards. Make sure to mention any relevant qualifications or experiences that demonstrate your expertise in these areas.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our supportive organisation!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy law before the interview. Familiarise yourself with the Regulator of Social Housing's consumer standards, as you'll want to demonstrate your knowledge and how it applies to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or improved service delivery, as this will highlight your ability to lead the Neighbourhood Services Team effectively.
✨Engage with Community Focus
Be ready to discuss how you've fostered positive relationships with residents and community groups. Share any experiences where you've worked collaboratively with stakeholders to enhance community safety or engagement, as this is key for the role.
✨Data-Driven Decision Making
Think about how you've used performance data and resident feedback to drive improvements in your previous roles. Be prepared to share specific examples that showcase your analytical skills and commitment to continuous improvement.