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- Tasks: Deliver top-notch housing management and support to tenants in Hammersmith & Fulham.
- Company: Join one of the largest Housing Associations in London and the South East.
- Benefits: Enjoy a hybrid working pattern with flexible office attendance and career growth.
- Why this job: Make a real difference in your community while developing your professional skills.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Park Avenue is currently recruiting an interim Neighbourhood Officer to work with one of the largest Housing Associations in London and the South East. Reporting to the Area Manager, you will be responsible for managing a patch in Hammersmith & Fulham, providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high-quality service at all times.
Duties will include:
- Provide a first-class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner.
- Visiting tenants to ensure that they are adhering to the tenancy agreement.
- Managing low-level ASB and nuisance queries, passing full cases to specialist ASB Officers.
- Working with the Rent Income department to ensure that any discrepancies in payment are dealt with.
- Managing voids process, including advertising of voids, assessing new applicants and arranging voids works.
- Liaise with repairs department to ensure all repairs are completed.
This is a fantastic opportunity for a housing officer who is seeking a new challenge. The working pattern is hybrid. A car driver is not essential but you will be required to travel across your chosen patch in Hammersmith & Fulham.
Office attendance of one day in Stratford (East London), the rest of the week is agile.
For further information please submit your CV in the strictest of confidence.
Neighbourhood Housing Lead employer: Park Avenue Recruitment
Contact Detail:
Park Avenue Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing association on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for housing roles. We should also think about our own experiences that showcase our skills in tenancy management and resolving tenant issues.
✨Tip Number 3
Showcase our passion for community engagement! During interviews, let’s share examples of how we’ve positively impacted tenants' lives or improved housing services in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Neighbourhood Housing Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Housing Lead role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be dealing with tenants and resolving queries, it's crucial to showcase your communication skills. Use clear and concise language in your application to demonstrate your ability to handle tenant interactions professionally.
Highlight Problem-Solving Abilities: The role involves managing low-level ASB and nuisance queries, so make sure to highlight any past experiences where you've successfully resolved similar issues. We love seeing candidates who can think on their feet and find solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Patch
Familiarise yourself with the Hammersmith & Fulham area. Understand the demographics, local issues, and community resources. This will help you demonstrate your commitment to providing a first-class housing service during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved tenant queries or managed low-level ASB issues in the past. Highlight your ability to work collaboratively with other departments, like Rent Income and Repairs, to ensure a seamless service.
✨Understand Tenancy Agreements
Brush up on tenancy agreements and the responsibilities they entail. Be ready to discuss how you would handle situations where tenants are not adhering to their agreements, showcasing your knowledge and approach to maintaining professional standards.
✨Emphasise Your Communication Skills
As a Neighbourhood Housing Lead, communication is key. Prepare to discuss how you would engage with tenants and resolve disputes. Practice articulating your thoughts clearly and confidently, as this will reflect your professionalism and ability to connect with residents.
