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- Tasks: Lead a team managing housing complaints and statutory reviews in a dynamic local authority.
- Company: A London Local Authority committed to improving housing services.
- Benefits: Competitive daily rate, flexible work arrangement, and opportunity for impactful work.
- Why this job: Make a difference in housing services while leading a dedicated team.
- Qualifications: Experience in complaints management and knowledge of housing legislation required.
- Other info: 1 day in the office per week with a 6-month contract.
A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards.
Key Requirements
- Strong experience managing complaints and/or statutory housing reviews
- Previous experience managing staff within a housing or local authority setting
- Knowledge of Housing Act legislation (Part VI and VII)
- Experience responding to stage 1 & 2 complaints, ombudsman enquiries and escalations
- Ability to produce high-quality, defensible responses within tight deadlines
- Strong stakeholder management and ability to work across services
- Experience improving processes, performance and complaint handling standards
Details
- 1 day in office a week
- £350-£400 per day
- 6-month initial contract
Interested? Get in touch for more details.
Reviews and Complaints Team Manager in London employer: Park Avenue Recruitment
Contact Detail:
Park Avenue Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reviews and Complaints Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local authorities. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Housing Act legislation. We want you to be able to discuss how your experience aligns with the role, especially around managing complaints and statutory reviews.
✨Tip Number 3
Showcase your leadership skills! When you get the chance, highlight your experience managing teams and improving processes. We need to see how you can bring that magic to the Reviews and Complaints Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Reviews and Complaints Team Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing complaints and statutory housing reviews. We want to see how your skills align with the key requirements mentioned in the job description.
Showcase Your Leadership Skills: Since you'll be managing a team, it's crucial to demonstrate your leadership experience. Share examples of how you've successfully led teams in the past, especially in a housing or local authority setting.
Highlight Your Knowledge of Legislation: Familiarity with Housing Act legislation is a must. We recommend mentioning specific instances where you've applied this knowledge in your previous roles, particularly in relation to complaints handling and statutory reviews.
Keep It Professional Yet Engaging: While we want to see your professional side, don't hesitate to let your personality shine through. A well-written application that reflects your passion for improving processes and performance will definitely catch our eye. Remember to apply through our website!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Legislation
Make sure you brush up on the Housing Act legislation, especially Parts VI and VII. Being able to discuss these laws confidently will show that you understand the framework within which the local authority operates.
✨Showcase Your Management Skills
Prepare examples of how you've successfully managed teams in the past, particularly in handling complaints or reviews. Highlight your leadership style and how you motivate your team to meet tight deadlines.
✨Demonstrate Stakeholder Engagement
Think about times when you've worked across different services or with various stakeholders. Be ready to share specific examples that illustrate your ability to manage relationships and improve processes.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to complaints management. Practise how you would respond to stage 1 and 2 complaints or ombudsman enquiries, ensuring your answers reflect a robust and compliant approach.