At a Glance
- Tasks: Manage resident relationships and resolve housing issues in a dynamic environment.
- Company: Well-established social housing provider in South West London.
- Benefits: Competitive salary, immediate start, and rewarding role focused on residents.
- Other info: Office-based role with no home-working; early applications encouraged.
- Why this job: Make a real difference in your community while developing your housing management skills.
- Qualifications: Experience in housing management and excellent communication skills required.
The predicted salary is between 23.4 - 28.6 £ per hour.
South West London | 3 Month Contract | 35 hours a week
Are you an experienced Housing Professional looking for your next interim opportunity? We're working with a large social housing provider seeking a Neighbourhood Housing Officer to support a busy housing management team through a period of change. This is an excellent opportunity for an individual who enjoys building strong resident relationships, resolving complex issues, and delivering high-quality housing management services.
The Role
As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch of approximately (Apply online only) homes, acting as the key point of contact for residents and ensuring a visible, responsive housing service.
Key responsibilities include:
- Managing relationships with residents across your patch
- Supporting the delivery of a consistent and customer-focused housing management service
- Resolving tenancy, estate, and neighbourhood-related issues
- Working closely with internal teams and external stakeholders to achieve positive outcomes
- Responding to resident concerns and improving overall customer satisfaction
- Managing a varied caseload while meeting service standards and deadlines
About You
To be considered, you will have:
- Previous experience in a Housing Officer, Neighbourhood Officer, Housing Lead, or similar housing management role
- Strong knowledge of tenancy and neighbourhood management
- Excellent communication and stakeholder management skills
- Proven ability to manage a busy workload and prioritise effectively
- A proactive, solutions-focused approach
- Experience delivering excellent customer service to residents
- A full UK driving licence and access to a vehicle for work purposes
What's on Offer?
- Immediate start available
- Opportunity to join a well-established housing provider
- Varied and rewarding role focused on resident outcomes
- Competitive salary/rate dependent on experience
Please note: This role is fully office and community-based, Monday to Friday, with no home-working available.
To apply, send your CV today. Early applications are encouraged as interviews may take place before the advertised closing date.
Neighbourhood Housing Officer in London employer: Park Avenue Recruitment
Join a dedicated housing provider that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact residents' lives. With hybrid working arrangements and a focus on continuous improvement, this role as a Repairs Complaints Resolutions Officer not only allows you to develop your skills in complaint management but also provides opportunities for meaningful engagement with the community. Enjoy a collaborative environment that values your expertise and encourages innovative solutions to enhance service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer in London
✨Get Involved in Local Property Events
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We think you need these skills to ace Neighbourhood Housing Officer in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Neighbourhood Housing Officer role at Park Avenue Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Park Avenue Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
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Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Park Avenue Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Park Avenue Recruitment.
