At a Glance
- Tasks: Lead a team to improve rent collection and manage arrears effectively.
- Company: A dynamic housing provider based in London.
- Benefits: Competitive pay, supportive work culture, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on impactful results.
- Why this job: Make a real difference in residents' lives while driving operational improvements.
- Qualifications: Experience in income management and strong data analysis skills.
The predicted salary is between 40000 - 50000 £ per year.
A London-based housing provider is seeking an experienced Income Manager to join on a 6 month basis to drive immediate improvements across rent collection and arrears performance. This is a delivery-focused role suited to someone who can quickly assess service performance, introduce structure, and lead a team to achieve tangible results in income recovery.
The Role
You will take ownership of improving income collection performance, strengthening arrears processes, and embedding a more structured, performance-led approach across the service. Working closely with a small sized team, you'll drive operational improvements, enhance the use of data, and ensure effective management of arrears through both early intervention and robust escalation. A key part of the role is balancing a supportive and enforcement-led approach to income management. You will ensure residents are appropriately supported to sustain their tenancies, while also overseeing legal escalation where necessary and working collaboratively with wider housing and support teams to deliver joined-up services.
The ideal candidate will have a strong background in income management within social housing, with proven experience improving arrears performance and leading teams. You will be confident working with data to drive decisions, comfortable challenging performance, and able to introduce change effectively. Knowledge of welfare reform, Universal Credit, and housing systems would be advantageous. This role would suit someone who is highly driven, delivery-focused, and able to quickly make an impact in a fast-paced environment.
Income Manager in London employer: Park Avenue Recruitment
As a leading housing provider in London, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to make a real difference in the community. With a strong focus on professional development, we offer numerous growth opportunities and encourage innovative thinking to drive improvements in income management. Join us to be part of a dedicated team that values both performance and the well-being of our residents, ensuring a rewarding and impactful career.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare reform and Universal Credit. Be ready to discuss how you've improved arrears performance in the past, and think about specific examples that showcase your ability to lead teams and drive operational improvements.
✨Tip Number 3
Showcase your data skills! During interviews, highlight how you've used data to make decisions and improve income collection performance. Bring along any relevant reports or metrics that demonstrate your impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Income Manager position, and applying directly can give you a better chance of standing out. Plus, we’re always here to support you in your job search journey!
We think you need these skills to ace Income Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Income Manager role. Highlight your experience in income management and any successes you've had in improving arrears performance. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this delivery-focused role. Share specific examples of how you've led teams and driven operational improvements in the past.
Showcase Your Data Skills:Since this role involves working with data, don’t forget to mention your experience in using data to drive decisions. We love candidates who can confidently challenge performance and introduce change based on solid insights.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Numbers
As an Income Manager, you'll be expected to work with data regularly. Brush up on your knowledge of rent collection statistics and arrears performance metrics. Be ready to discuss how you've used data in the past to drive improvements and make decisions.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed teams in the past. Highlight your ability to motivate others, introduce structure, and achieve tangible results in income recovery.
✨Understand the Balance
The job requires a mix of support and enforcement. Think about how you can demonstrate your ability to balance these two approaches. Prepare examples of how you've supported residents while also ensuring compliance and managing arrears effectively.
✨Familiarise Yourself with Relevant Policies
Knowledge of welfare reform and Universal Credit is advantageous. Make sure you're up to speed with these topics and be ready to discuss how they impact income management. This will show that you're not only qualified but also proactive in understanding the landscape.
