At a Glance
- Tasks: Manage ASB cases, support residents, and ensure tenancies are sustained.
- Company: Dynamic social housing provider focused on community engagement.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to positive community impact.
- Why this job: Make a real difference in residents' lives while tackling complex challenges.
- Qualifications: Experience in ASB management and strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
- ASB Officer
- Kent | 3 month contract | Hybrid working
Are you an experienced Housing or ASB professional who thrives on resolving complex cases and building positive relationships with residents?
We're working with a busy social housing provider seeking an ASB Officer to join their Housing Management team.
This role goes beyond traditional tenancy enforcement, with a strong focus on early intervention, tenancy sustainment, and reducing complaints through proactive resident engagement.
The Role
You'll manage a varied caseload of anti-social behaviour and tenancy enforcement cases, ranging from low-level neighbourhood disputes through to more serious and complex ASB matters.
A key part of the role is identifying issues early, supporting residents to sustain their tenancies, and ensuring concerns are addressed before they escalat into formal complaints.
- Managing a caseload of low to high-level ASB cases from investigation through to resolution.
- Taking appropriate tenancy enforcement action where required.
- Working proactively with residents to sustain tenancies and prevent repeat issues.
- Acting as the main point of contact for residents, keeping them updated and informed throughout the process.
- Responding to complaints quickly and effectively to minimise escalation.
- Working closely with internal teams and external agencies to deliver successful outcomes.
- Maintaining accurate case records and ensuring compliance with legislation and policy.
About You
We're looking for someone who combines strong enforcement experience with excellent customer service skills.
You’ll have
- Experience managing ASB and tenancy enforcement cases within social housing.
- A strong understanding of housing legislation and enforcement tools.
- Excellent communication skills, with the ability to build trust whilst having difficult conversations when required.
- Experience working with vulnerable residents and supporting tenancy sustainment.
- A proactive, solution-focused approach to problem solving.
- Strong organisational skills and the ability to manage a busy caseload effectively.
- Confidence working with a wide range of stakeholders, including residents, support agencies, and legal teams.
- #J-18808-Ljbffr
ASB / Tenancy Sustainment Officer in Lenham employer: Park Avenue Recruitment
Join a dedicated housing provider that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact residents' lives. With hybrid working arrangements and a focus on continuous improvement, this role as a Repairs Complaints Resolutions Officer not only allows you to develop your skills in complaint management but also provides opportunities for meaningful engagement with the community. Enjoy a collaborative environment that values your expertise and encourages innovative solutions to enhance service delivery.
