At a Glance
- Tasks: Lead statutory consultations for major works and manage leaseholder disputes efficiently.
- Company: Join a well-regarded Local Authority in North London and Essex focused on home ownership.
- Benefits: Enjoy a competitive daily rate and hybrid working, typically 2-3 days on site.
- Other info: Prepare cases for County Court and attend hearings as needed.
- Why this job: Work on high-value, complex major works schemes with a collaborative team.
- Qualifications: Strong experience in S20 consultation processes and understanding of leasehold legislation required.
The predicted salary is between 40000 - 50000 £ per year.
An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team. This is a key role focused on delivering statutory consultations (Section 20), supporting major works cost recovery, and ensuring leaseholder disputes are resolved efficiently and fairly.
You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service.
Key Responsibilities- Lead on all statutory consultation processes (S20) for major works schemes
- Prepare, issue and manage Notices of Intention, Estimates and Award
- Provide clear guidance to leaseholders on works, costs, payment options and legal requirements
- Work closely with contractors and internal teams to ensure accurate information and cost recovery
- Attend consultation meetings and carry out site visits to verify works
- Maintain accurate records of all consultation and recharge activity
- Calculate and issue major works invoices, ensuring clear breakdowns for leaseholders
- Manage and resolve complex disputes and complaints, aiming for early resolution
- Prepare cases for County Court / First Tier Tribunal and attend hearings where required
- Contribute to performance targets and maintain high standards across customer service, H&S and compliance
- Strong experience delivering major works / S20 consultation processes
- Good understanding of leasehold legislation (incl. Landlord & Tenant Act 1985 & Commonhold & Leasehold Reform Act 2002)
- Experience handling leaseholder disputes, complaints or legal cases
- Ability to interpret leases and apply them in practice
- Confident engaging with residents, contractors and stakeholders
- Highly organised with strong attention to detail
- Opportunity to work on high-value, complex major works schemes
- Mix of technical, customer-facing and dispute resolution work
- Join a collaborative Home Ownership / Leasehold team
- Competitive daily rate / salary
- Hybrid working (typically 2-3 days on site/office)
If this sounds like something you'd be keen to explore, please apply with an updated CV or get in touch for more information.
Leasehold Major Works Officer employer: Park Avenue Recruitment
This Local Authority is committed to delivering transparent and compliant services in home ownership. Located in North London and Essex, the Home Ownership team values collaboration and customer focus. Employees benefit from a competitive salary and flexible working arrangements.
