At a Glance
- Tasks: Manage leasehold properties and engage with residents to ensure their needs are met.
- Company: Local authority in London focused on improving residential safety.
- Benefits: Hybrid working, supportive team, and valuable experience for your CV.
- Other info: Opportunity to work on a high-profile housing programme.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Strong communication skills and ability to manage complex caseloads.
The predicted salary is between 30000 - 40000 £ per year.
A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage.
Key Responsibilities
- Manage a large caseload of leasehold properties, acting as the main contact for all resident queries
- Lead on the delivery of Section 20 consultation processes, including issuing notices and managing responses in line with statutory requirements
- Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly
- Respond to complex enquiries around service charges, payment options, and programme delivery
- Process and manage self-replacement applications, ensuring compliance with required specifications
- Carry out site visits and inspections, including checking completed works and addressing access issues
- Maintain accurate and comprehensive case records, ensuring full audit trails are in place
- Support enforcement processes for non-compliance and escalate cases where necessary
- Liaise with contractors to coordinate access, appointments, and installation schedules
About You
- Strong understanding of Section 20 consultation processes (desirable but not essential)
- Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language
- Confident managing sensitive conversations, including complaints and cost-related discussions
- Highly organised, with experience managing large, complex caseloads
- Comfortable carrying out site visits and working across a borough
What's on Offer
- Hybrid working model with a mix of office, home, and site-based work
- Opportunity to contribute to a high-profile housing programme with real community impact
- Supportive team environment with clear processes and structure
- Experience within a large-scale programme, adding strong value to your CV
If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
Leasehold Engagement Officer employer: Park Avenue Recruitment
Join a forward-thinking local authority in London as a Leasehold Engagement Officer, where you will play a vital role in enhancing residential safety and compliance within the community. Enjoy a supportive team environment that values clear communication and offers hybrid working arrangements, allowing for a balanced work-life dynamic. With opportunities for professional growth and the chance to make a meaningful impact on residents' lives, this position is perfect for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Engagement Officer
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Leasehold Engagement Officer
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Park Avenue Recruitment
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Park Avenue Recruitment.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Park Avenue Recruitment that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
