At a Glance
- Tasks: Support the delivery of responsive repairs and coordinate with contractors to resolve issues.
- Company: Local Authority housing team in Surrey with a focus on community service.
- Benefits: Competitive hourly rate, full-time hours, and hands-on experience in a dynamic environment.
- Other info: Opportunity for career growth and immediate start on 31 August.
- Why this job: Make a real difference in residents' lives by ensuring their housing repairs are managed effectively.
- Qualifications: Experience in housing repairs and strong organisational skills required.
The predicted salary is between 24 - 24 £ per hour.
I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract. This is a hands-on operational role supporting the delivery of the Council's responsive repairs service, working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service.
Key responsibilities will include:
- Acting as a first point of contact for responsive repair enquiries
- Liaising closely with the Council's repairs contractor and chasing outstanding works and orders
- Managing shared repairs inboxes and responding to requests from staff, contractors and residents
- Handling calls relating specifically to responsive repairs and ongoing works
- Managing Stage 1 repairs complaints from end to end, including investigation and written responses
- Supporting contractor meetings, taking minutes and following up agreed actions
- Monitoring contractor performance and supporting the management of repairs KPIs
- Reviewing and authorising appropriate contractor quotes
- Providing operational cover across the repairs service when required
- Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues
The successful candidate will ideally have:
- Previous experience working within housing repairs, property services or a responsive repairs environment
- Experience liaising with contractors and monitoring outstanding works
- A good understanding of repairs processes within social housing or a Local Authority
- Experience managing complaints, ideally including Stage 1 responses
- Strong organisational skills and the ability to manage multiple priorities and inboxes
- Confidence working with repairs data, KPIs and contractor performance information
This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution.
Interviews are taking place next week, with a view to starting on 31 August.
Housing Repairs Officer in Knaphill employer: Park Avenue Recruitment
Join a dedicated housing provider that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact residents' lives. With hybrid working arrangements and a focus on continuous improvement, this role as a Repairs Complaints Resolutions Officer not only allows you to develop your skills in complaint management but also provides opportunities for meaningful engagement with the community. Enjoy a collaborative environment that values your expertise and encourages innovative solutions to enhance service delivery.
