At a Glance
- Tasks: Be the friendly voice for residents, handling their housing queries and ensuring top-notch service.
- Company: Join a dedicated housing team in North London focused on community support.
- Benefits: Competitive pay, full-time hours, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Help residents navigate their housing needs while growing your customer service skills.
- Qualifications: Experience in social housing or related fields is essential.
Location: North London
Salary: £19.00 - £22.00 phr umbrella (depending on experience)
Contract: Full-Time, 6 months initial
Sector: Housing & Property Services
Important Application Criteria
Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position.
About the Role
I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key role in ensuring customers receive a professional, responsive and efficient service. You will handle a variety of enquiries relating to repairs, rent accounts, tenancy management, complaints, housing applications and general housing services.
Key Responsibilities
- Act as the first point of contact for residents via telephone, email and digital channels.
- Provide accurate advice and guidance on housing services, policies and procedures.
- Log and manage repair requests, ensuring appropriate prioritisation and escalation where required.
- Respond to customer enquiries and resolve issues at the first point of contact wherever possible.
- Investigate and respond to complaints in accordance with organisational procedures.
- Maintain accurate records on housing management and CRM systems.
- Liaise with internal departments, contractors and external agencies to ensure customer issues are resolved effectively.
- Monitor service requests and follow up outstanding actions.
- Support vulnerable residents by signposting to appropriate services and support networks.
- Contribute to service improvement initiatives and customer satisfaction targets.
Essential Requirements
- Previous experience working within a Housing Association, Local Authority, ALMO, Council Housing Service, Repairs & Maintenance Contractor, or Social Housing environment.
- Experience handling repairs, housing, tenancy, complaints, rent or maintenance enquiries.
- Excellent customer service and communication skills.
- Experience working with CRM, housing management or repairs systems.
- Ability to manage a busy caseload and prioritise effectively.
- Strong administration and record-keeping skills.
Desirable Experience
- Knowledge of responsive repairs and maintenance processes.
- Experience dealing with vulnerable residents.
- Understanding of housing legislation and regulatory requirements.
- Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar.
Housing Customer Service Advisor in Islington employer: Park Avenue Recruitment
Join our dynamic team in North London as a Housing Customer Service Advisor, where your commitment to exceptional customer service will make a real difference in the lives of residents. We pride ourselves on fostering a supportive work culture that values employee growth and development, offering opportunities for training and advancement within the housing sector. With competitive pay and a focus on community engagement, we provide a rewarding environment for those passionate about making an impact in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Advisor in Islington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on common questions related to housing services and think about how your past experiences align with the role. We want you to shine when discussing your customer service skills!
✨Tip Number 3
Showcase your passion for housing! When you get the chance to speak with potential employers, make sure to express your enthusiasm for helping residents and improving their living situations. It’s all about that customer-first attitude!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Housing Customer Service Advisor in Islington
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in the housing sector. We want to see how your background in social housing or related environments makes you a perfect fit for this role.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of social housing, local government, and the specific services related to the role. Familiarise yourself with common issues residents face and how to address them. This will show that you’re not just interested in the job, but that you understand the sector.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered outstanding customer service, especially in a housing context. Think about times when you resolved complaints or helped vulnerable residents. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with residents in a similar manner.
✨Familiarise Yourself with Relevant Systems
If you have experience with CRM or housing management systems like Northgate or Dynamics 365, be ready to discuss it. If you don’t, do a bit of research on these systems and be prepared to talk about how you would adapt to using new software. This will highlight your willingness to learn and adapt.
