At a Glance
- Tasks: Lead a team to improve rent collection and manage arrears effectively.
- Company: A London-based housing provider focused on community support.
- Benefits: Competitive pay, supportive work environment, and opportunity for impactful work.
- Other info: Dynamic role with a focus on operational improvements and data-driven decisions.
- Why this job: Make a real difference in residents' lives while enhancing your leadership skills.
- Qualifications: Experience in income management and team leadership within social housing.
The predicted salary is between 45000 - 55000 £ per year.
A London-based housing provider is seeking an experienced Income Manager to join on a 6-month basis to drive immediate improvements across rent collection and arrears performance. This is a delivery-focused role suited to someone who can quickly assess service performance, introduce structure, and lead a team to achieve tangible results in income recovery.
The Role
You will take ownership of improving income collection performance, strengthening arrears processes, and embedding a more structured, performance-led approach across the service. Working closely with a small-sized team, you will drive operational improvements, enhance the use of data, and ensure effective management of arrears through both early intervention and robust escalation. A key part of the role is balancing a supportive and enforcement-led approach to income management. You will ensure residents are appropriately supported to sustain their tenancies, while also overseeing legal escalation where necessary and working collaboratively with wider housing and support teams to deliver joined-up services.
The ideal candidate will have a strong background in income management within social housing, with proven experience improving arrears performance and leading teams. You will be confident working with data to drive decisions, comfortable challenging performance, and able to introduce change effectively. Knowledge of welfare reform, Universal Credit, and housing systems is essential.
Income Manager employer: Park Avenue Recruitment
As a leading housing provider in London, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to make a real difference in the community. With a strong focus on professional development, we offer numerous growth opportunities and training programmes tailored to enhance your skills in income management and team leadership. Join us to be part of a dedicated team that values both performance and the well-being of our residents, ensuring a rewarding and impactful career.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and arrears processes. Be ready to discuss how you've driven improvements in the past and how you can bring that experience to the table. Confidence is key!
✨Tip Number 3
Showcase your data skills! Employers love candidates who can use data to drive decisions. Bring examples of how you've used data to improve performance in previous roles, especially in income recovery and arrears management.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and making a difference in income management.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Manager role. Highlight your experience in income management and any specific achievements in improving arrears performance. We want to see how you can bring value to our team!
Showcase Your Data Skills:Since this role involves working closely with data, don’t forget to mention your experience with data analysis and how you've used it to drive decisions in previous roles. We love candidates who can back up their claims with numbers!
Emphasise Team Leadership:This position requires strong leadership skills, so be sure to highlight your experience in leading teams. Share examples of how you've motivated your team to achieve tangible results in income recovery – we’re all about collaboration here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Numbers
As an Income Manager, you'll need to be comfortable with data. Brush up on key metrics related to rent collection and arrears performance. Be ready to discuss how you've used data in the past to drive improvements and make decisions.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed teams in the past. Highlight your approach to balancing support with enforcement, and how you've motivated your team to achieve tangible results.
✨Understand the Bigger Picture
Familiarise yourself with the wider housing context, including welfare reform and Universal Credit. Being able to discuss these topics will show that you understand the challenges residents face and how they impact income management.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with difficult tenants or improving arrears processes. Think through your strategies in advance, focusing on early intervention and collaboration with support teams.
