Park Avenue Recruitment is assisting a Surrey housing provider on an interim basis to appoint a Senior Complaints Officer. The role oversees complex complaints, coordinating Housing Ombudsman cases and driving service improvements, with hybrid working (2 days in the office) until March 2027.
The successful candidate will lead end-to-end complaint handling, ensure quality responses, meet deadlines and act as a senior point of oversight across caseloads.
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Hybrid: Senior Housing Complaints Officer (Interim) employer: Park Avenue Recruitment
Join a dedicated housing provider that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact residents' lives. With hybrid working arrangements and a focus on continuous improvement, this role as a Repairs Complaints Resolutions Officer not only allows you to develop your skills in complaint management but also provides opportunities for meaningful engagement with the community. Enjoy a collaborative environment that values your expertise and encourages innovative solutions to enhance service delivery.
