At a Glance
- Tasks: Be the friendly voice for residents, handling their housing queries and ensuring top-notch service.
- Company: Join a dedicated housing team in North London focused on community support.
- Benefits: Competitive pay, full-time hours, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Help residents navigate their housing needs while growing your customer service skills.
- Qualifications: Experience in social housing or related fields is essential.
The predicted salary is between 39600 - 45760 £ per year.
Location: North London
Salary: 19.00 - 22.00 phr umbrella (depending on experience)
Contract: Full-Time, 6 months initial
Sector: Housing & Property Services
Important Application Criteria
Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position.
About the Role
I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key role in ensuring customers receive a professional, responsive and efficient service. You will handle a variety of enquiries relating to repairs, rent accounts, tenancy management, complaints, housing applications and general housing services.
Key Responsibilities
- Act as the first point of contact for residents via telephone, email and digital channels.
- Provide accurate advice and guidance on housing services, policies and procedures.
- Log and manage repair requests, ensuring appropriate prioritisation and escalation where required.
- Respond to customer enquiries and resolve issues at the first point of contact wherever possible.
- Investigate and respond to complaints in accordance with organisational procedures.
- Maintain accurate records on housing management and CRM systems.
- Liaise with internal departments, contractors and external agencies to ensure customer issues are resolved effectively.
- Monitor service requests and follow up outstanding actions.
- Support vulnerable residents by signposting to appropriate services and support networks.
- Contribute to service improvement initiatives and customer satisfaction targets.
Essential Requirements
- Previous experience working within a Housing Association, Local Authority, ALMO, Council Housing Service, Repairs & Maintenance Contractor, or Social Housing environment.
- Experience handling repairs, housing, tenancy, complaints, rent or maintenance enquiries.
- Excellent customer service and communication skills.
- Experience working with CRM, housing management or repairs systems.
- Ability to manage a busy caseload and prioritise effectively.
- Strong administration and record-keeping skills.
Desirable Experience
- Knowledge of responsive repairs and maintenance processes.
- Experience dealing with vulnerable residents.
- Understanding of housing legislation and regulatory requirements.
- Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar.
Housing Customer Service Advisor employer: Park Avenue Recruitment
Join our dynamic housing team in North London, where we prioritise outstanding customer service and support for our residents. As a Housing Customer Service Advisor, you'll benefit from a collaborative work culture that values employee growth and development, alongside competitive pay and the opportunity to make a meaningful impact in the community. With a focus on service improvement and a commitment to helping vulnerable residents, this role offers a rewarding career path in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on common questions related to housing services and think about how your past experiences align with the role. We want you to shine when you get that chance to impress!
✨Tip Number 3
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your dedication to providing excellent service.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Customer Service Advisor
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in the housing sector. We want to see how your background in social housing or related environments makes you a perfect fit for this role.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of housing services, policies, and procedures. Familiarise yourself with common issues like repairs, tenancy management, and complaints handling. This will help you answer questions confidently and show that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experience where you've delivered outstanding customer service. Think about specific situations where you resolved issues or supported vulnerable residents. This will demonstrate your ability to handle enquiries effectively and put the customer first.
✨Get Comfortable with Tech
Since you'll be using CRM and housing management systems, it’s a good idea to familiarise yourself with any relevant software. If you’ve used systems like Northgate or Dynamics 365 before, be ready to discuss your experience. If not, do a bit of research to understand how these systems work.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your experience in social housing and how it relates to the job. This will help you feel more relaxed and prepared when it’s time for the real interview.
