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- Tasks: Support residents and ensure top-notch customer service in a dynamic housing environment.
- Company: Leading Housing Association with a strong presence in London and the South East.
- Benefits: Hybrid work model, competitive pay, and opportunities for career growth.
- Why this job: Make a real difference in residents' lives while developing your skills in the housing sector.
- Qualifications: Strong customer service skills and knowledge of housing legislation preferred.
- Other info: Join a supportive team and thrive in a fast-paced, rewarding role.
The predicted salary is between 28800 - 43200 £ per year.
My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days.
Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial.
Duties include:
- Provide administrative assistance to the team, ensuring KPIs are met.
- Working with Officers to fully resolve resident issues and requests at quality and pace, such as tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc.
- Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary.
- Provides fantastic customer service to residents and stakeholders.
- Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters.
Exceptional customer service skills.
Confident in making decisions that are resident focused.
A good working knowledge of housing legislation, tenancy legislation and property management regulation.
Excellent verbal communication skills.
Good time management skills, ability to prioritise, cope well under pressure and meet targets.
This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.
Housing Assistant employer: Park Avenue Recruitment
Contact Detail:
Park Avenue Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those working in North West London. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and customer service best practices. We recommend role-playing common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your exceptional customer service skills during interviews. Share specific examples of how you've resolved resident issues or improved service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Assistant role. Highlight any relevant experience you have in customer service, administration, or housing legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the housing sector and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents, make sure to showcase your excellent verbal and written communication skills. Whether it's in your CV or cover letter, let us know how you handle enquiries and feedback.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Housing Stuff
Make sure you brush up on housing legislation and property management regulations before the interview. Being able to discuss these topics confidently will show that you’re serious about the role and understand the sector.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues quickly or received positive feedback from residents. This will demonstrate your ability to handle enquiries effectively.
✨Familiarise Yourself with North West London
Since you'll be supporting the North West London team, having a good knowledge of the area can set you apart. Research local housing issues or community initiatives that might be relevant to the role, and be ready to discuss them.
✨Practice Your Communication Skills
As excellent verbal communication is key for this position, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
