Interim Repairs Resolution Manager
Essex | Hybrid working | Contract role | £350.00pd umbrella
I'm currently supporting a housing provider in Essex that is looking for an experienced Repairs Resolution Manager to join its Housing Repairs service.
Key responsibilities
- Managing and developing a team of support staff
- Ensuring repairs complaints, correspondence and MP/Councillor enquiries are handled within agreed timescales
- Monitoring service KPIs and addressing areas of underperformance
- Reviewing contractor performance and escalating concerns where required
- Producing financial and performance reports
- Supporting the monitoring of responsive repairs budgets
- Overseeing repair orders, invoices and management-system records
- Supporting the recovery of leaseholder and rechargeable repair costs
- Deputising for the senior repairs manager when required
What they're looking for
- Strong experience within housing repairs, complaints or property services
- Previous experience managing and developing staff
- Confidence overseeing complex complaints and high-level correspondence
- Experience monitoring contractor and service performance
- Strong analytical, reporting and stakeholder-management skills
- A good understanding of housing management systems and landlord repair obligations
- The ability to drive service improvement and maintain high standards of resident care
The role offers hybrid working, with two days in the office most weeks
Repairs Resolution Manager in Hatfield Peverel employer: Park Avenue Recruitment
As an employer, Park Avenue Recruitment offers a dynamic work environment that values integrity and collaboration, making it an excellent choice for professionals in the public sector. With a focus on employee growth and development, the company provides opportunities for meaningful contributions to local governance while enjoying the flexibility of hybrid working arrangements. Located in Kent, employees benefit from a supportive culture that prioritises work-life balance and competitive remuneration.
