Park Avenue Recruitment is seeking a Senior Complaints Officer for a housing provider in Surrey. This interim role is hybrid, with two days in the office, and runs until March 2027.
The day rate is £200 umbrella, offering a competitive remuneration for an experienced professional. You will lead the day-to-day oversight of the complaints process, manage complex Stage 1 and Stage 2 cases, handle Housing Ombudsman inquiries, and drive service improvements while ensuring high-quality responses and
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Senior Housing Complaints Lead (Interim, Hybrid) in Guildford employer: Park Avenue Recruitment
Join a dedicated housing provider that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact residents' lives. With hybrid working arrangements and a focus on continuous improvement, this role as a Repairs Complaints Resolutions Officer not only allows you to develop your skills in complaint management but also provides opportunities for meaningful engagement with the community. Enjoy a collaborative environment that values your expertise and encourages innovative solutions to enhance service delivery.
