At a Glance
- Tasks: Manage and schedule repairs, liaise with tenants and contractors, and ensure efficient service delivery.
- Company: Join a busy and growing team in the housing repairs sector.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for career growth.
- Other info: Dynamic role with a focus on teamwork and customer service.
- Why this job: Make a real difference by ensuring homes are well-maintained and tenants are satisfied.
- Qualifications: Experience in repairs administration and strong communication skills are essential.
The predicted salary is between 22 - 22 £ per hour.
Repairs Administrator
I am looking for an experienced and organised Repairs Administrator to join a busy and growing team.
This is a fast-paced role that requires excellent communication, strong administrative skills, and previous experience within the housing repairs sector.
Key Responsibilities
Managing and scheduling reactive and planned maintenance works.
Raising and processing repair orders.
Liaising with tenants, operatives, subcontractors, and clients to ensure repairs are completed efficiently.
Monitoring outstanding jobs and ensuring service level agreements (SLAs) are met.
Updating internal systems with accurate information and maintaining detailed records.
Handling incoming calls and emails professionally, resolving queries where possible.
Assisting with compliance and performance reporting as required.
Essential Requirements
Previous experience in a repairs administration role within social housing, local authority/council, housing association, or responsive repairs and maintenance (R&M) is essential.
Strong understanding of responsive maintenance processes and repairs terminology.
Experience using repairs management systems (such as Northgate, DRS, MRI, Orchard, or similar) is advantageous.
Excellent organisational skills with the ability to prioritise a busy workload.
Strong communication and customer service skills.
Good IT skills, including Microsoft Office.
Desirable
Experience working for a contractor delivering repairs and maintenance services to housing providers.
Knowledge of KPI monitoring and service level agreements.
Experience coordinating operatives or scheduling repairs
