At a Glance
- Tasks: Be the go-to person for residents during a major fire safety project.
- Company: Join a dedicated team focused on community safety in Surrey.
- Benefits: Competitive pay, hands-on experience, and the chance to make a difference.
- Other info: Opportunity to work on a long-term project with a supportive team.
- Why this job: Help improve fire safety while building strong community relationships.
- Qualifications: Experience in resident liaison or social housing is a must.
The predicted salary is between 45760 - 49920 € per year.
I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works.
Key Responsibilities
- Act as the main point of contact for residents throughout the project
- Provide clear and regular communication regarding planned fire safety works
- Arrange access appointments and manage resident queries or concerns
- Support vulnerable residents and ensure minimal disruption during works
- Maintain accurate records, reports, and resident communications
- Liaise closely with site teams, contractors, and council representatives
- Ensure a high standard of customer care is maintained at all times
- Complaints handling
Requirements
- Previous experience as a Resident Liaison Officer within social housing, construction, or planned works
- Experience working on fire safety projects is highly desirable
- Strong communication and interpersonal skills
- Ability to manage challenging situations professionally and empathetically
- Full UK Driving Licence
- Own vehicle essential
This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.
Resident Liaison Officer in East Horsley employer: Park Avenue Recruitment
Join a dynamic team as a Resident Liaison Officer in Surrey, where your role will be pivotal in enhancing fire safety within the community. We pride ourselves on fostering a supportive work culture that values clear communication and collaboration, offering you opportunities for professional growth while making a meaningful difference in residents' lives. With competitive pay and a commitment to employee well-being, this position is perfect for those looking to contribute positively to their local area.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in East Horsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and social housing sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to fire safety projects and resident communication. We suggest role-playing with a friend to boost your confidence and ensure you can handle any tricky situations that might come up.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous roles and how they relate to the responsibilities of a Resident Liaison Officer. We want them to see how you can make a real impact on their project.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to make a difference in the community.
We think you need these skills to ace Resident Liaison Officer in East Horsley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer, especially in fire safety projects. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents and contractors, make sure your application reflects your strong communication skills. Use clear and concise language, and maybe even share an example of how you’ve handled challenging situations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Park Avenue Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with fire safety projects and think about how your previous experience aligns with the key tasks mentioned in the job description.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially regarding resident communication and complaints. Think of examples from your past roles where you successfully managed challenging situations, and be ready to share these stories.
✨Showcase Your Communication Skills
As this role heavily relies on clear communication, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents.
✨Demonstrate Empathy and Customer Care
Highlight your ability to support vulnerable residents and maintain high customer care standards. Share examples that showcase your empathetic approach and how you’ve ensured minimal disruption during previous projects.
