At a Glance
- Tasks: Be the friendly face of our customer service, resolving enquiries across various channels.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Collaborative environment with plenty of room for career advancement.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
I am looking for an experienced Customer Experience Coordinator to join a busy and customer-focused team. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service, resolving issues efficiently, and making a genuine difference to customers' experiences.
As a Customer Experience Coordinator, you will be the first point of contact for customers, handling enquiries across a variety of channels including telephone, email, online portals, and social media. You will play a vital role in ensuring customers receive a professional, empathetic, and efficient service, while taking ownership of enquiries and seeing issues through to resolution. Working closely with colleagues across multiple teams, you will help deliver a seamless customer journey and contribute to continuous service improvement.
Key Responsibilities:- Respond to customer enquiries across multiple channels in a professional, friendly, and timely manner.
- Take ownership of customer issues and complaints, working proactively to achieve positive outcomes.
- Build strong and positive relationships with customers, ensuring they feel listened to and supported.
- Work collaboratively with internal teams to resolve enquiries and deliver excellent customer service.
- Maintain accurate customer records and update internal systems efficiently.
- Identify opportunities to improve the customer experience.
Customer Experience Coordinator employer: Park Avenue Recruitment
As an employer, Park Avenue Recruitment offers a dynamic work environment that values integrity and collaboration, making it an excellent choice for professionals in the public sector. With a focus on employee growth and development, the company provides opportunities for meaningful contributions to local governance while enjoying the flexibility of hybrid working arrangements. Located in Kent, employees benefit from a supportive culture that prioritises work-life balance and competitive remuneration.
