Complaints Officer in Basildon

Housing Complaints Officers - I Want to Hear From You! 🏡 Are you a complaints professional who knows their Stage 1s from their Stage 2s and can navigate a tricky Housing Ombudsman case? 👀 I'm working with a local authority in Essex that's looking for an experienced Complaints Resolution Officer to join their housing team! 💰 Up to £32 per hour (Umbrella) 📍 Essex 📅 6-month initial contract ⏰ Full-time What will you be doing? ✅ Managing and investigating Stage 1 & Stage 2 housing complaints ✅ Handling Housing Ombudsman enquiries and investigations ✅ Getting to the bottom of complex complaints and finding fair, effective resolutions ✅ Working with housing, repairs and other teams to put things right ✅ Identifying recurring issues and helping improve services for residents What am I looking for? ⭐ Previous experience handling complaints within social housing is essential! Whether that's with a local authority or housing association, you'll need to know your way around housing complaints. ⭐ Strong knowledge of the Housing Ombudsman Complaint Handling Code ⭐ Experience managing complex cases, drafting responses and meeting deadlines ⭐ Someone who's confident, organised and genuinely passionate about getting the best outcomes for residents! If you're a housing complaints specialist looking for your next interim opportunity, I'd love to have a chat! 💬 📩 Drop me a message or send your CV over to (url removed)