Practice Manager in Diss

This is a Practice Manager role at a busy, well established, friendly and efficient GP Practice in Diss.

Main duties of the job:

• Lead all aspects of the non-clinical side of a GP practice including, but not limited to:
• Operating with the highest levels of integrity at all times
• Ensuring that every member of staff is focused on providing the best possible level of care and empathy for every patient
• Staff recruitment and retention
• Day to day operational management of the Practice
• Ensuring that patients receive clear communications and updates
• Managing operational risk via the maintenance of the Practice Risk Register
• Ensuring that there is a friendly, efficient and open culture, where staff are able to speak up and raise concerns in a safe environment

About us:

Parish Fields is a GP Practice located in the market town of Diss on the Norfolk/Suffolk border. Diss is commutable from Norwich, Thetford, Bury St Edmunds and Ipswich and is located in the main Norwich - London, Liverpool street railway line. The Practice has a highly experienced team, with low staff turnover. There are just over 8,100 registered patients at the Practice and we utilise the SystmONE clinical IT system.

Job responsibilities:

• The Practice Manager reports to the GP Partners
• Provide leadership and management of the staff and the business to enable the practice to meet the Practice Mission Statement.
• To ensure an efficient, safe and effective working environment.
• Management, planning and operation:
• Keep abreast of current affairs and identify potential opportunities and threats.
• Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.
• Monitor and evaluate performance of the practice team against objectives, identify and manage change.
• Develop and maintain effective communication both within the practice and with relevant outside agencies.
• Ensure the practice meets CQC standards.
• Oversee the recruitment and retention of staff and ensure that all staff are legally and gainfully employed.
• Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.
• Conduct effective staff appraisal and monitoring systems.
• Implement effective systems for the resolution of disputes and grievances.
• Financial management:
• Manage practice accounts, and seek to maximise income.
• Monitor cash-flow and provide regular updates to the GP Partners.
• Co-ordinate & monitor Payroll and PAYE for practice staff.
• Convene meetings, prepare agendas and ensure distribution of minutes as necessary.
• Develop and maintain Practice protocols and procedures, review and update as required.
• Manage the procurement of practice equipment, supplies and services within target budgets.
• Arrange and ensure appropriate insurance cover.
• Ensure that the Practice has adequate Business Continuity procedures in place.
• Monitor and oversee Practice locum requirements.
• Adopt a strategic approach to the development and management of patient services.
• Ensure that the practice complies with NHS contractual obligations in relation to patient care.
• Maintain registration policies and monitor patient turnover and capitation.
• Oversee and/or develop and manage an effective appointments system.
• Oversee and/or organise Practice timetables, duty rotas and holiday cover.
• Monitor and assess practice performance against patient access and demand management targets.
• Manage and implement an effective complaints management system.
• Manage and regularly review/update the Practice Risk Register.
• Liaise with Patient Participation Group.
• Manage and oversee the evaluation of and plan practice IT implementation and modernisation.
• Manage and oversee the motivation, support and monitoring of staff in the use of IT; organise, oversee the organisation of and evaluation of IT training.
• Manage and oversee setting of targets, including QOF.
• Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
• Maintain the practices website.
• Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others.
• Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with the Clinical Infection Control Lead.
• Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance.

Person Specification:

• GCSE English and Maths (A-C) essential.
• Experience of managing a team, including line management and appraisals.
• Experience of operational risk management and maintaining a Risk Register.
• Experience of leading and documenting meetings.
• Experience in a health care setting.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.