At a Glance
- Tasks: Lead guest experience and manage reservations across multiple venues.
- Company: Join the vibrant Paris Society, known for its exceptional hospitality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and operational excellence.
- Why this job: Be a brand ambassador and create unforgettable experiences for guests.
- Qualifications: Experience in premium hospitality and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Guest Experience & Brand Standards
- Act as a brand ambassador for Paris Society, promoting a positive image internally and externally.
- Ensure the highest level of guest welcome and experience across all venues.
- Guarantee strict adherence to Paris Society service standards.
- Supervise and optimize guest journey, including physical welcome, reservation experience, and seating flow.
- Handle VIP guests and sensitive situations with professionalism and discretion.
- Ensure consistency and excellence across all five points of sale.
Reservation & Tools Management
- Oversee and optimize reservation systems across all venues.
- Ensure perfect mastery and daily use of SevenRooms (mandatory).
- Support teams in managing complex requests and high-demand services.
- Monitor performance indicators such as occupancy rate, covers, no-shows, and guest preferences.
- Ensure proper handling of emails, calls, and digital guest interactions.
Team Management & Leadership
- Manage, lead and develop host and hostess teams across both venues.
- Act as a strong leader, ensuring team alignment with Paris Society standards.
- Oversee recruitment, onboarding, and training of hostess teams.
- Create and manage team schedules in line with business activity.
- Train teams on service excellence, guest experience, and tools (SevenRooms).
- Identify high-potential profiles and support internal growth.
- Foster a positive, motivating, and high-performance team environment.
- Ensure continuity of operations by being able to step into any position if needed.
Operations & Multi-Site Coordination
- Ensure smooth daily operations across both venues.
- Adapt organization according to activity levels and events.
- Maintain strong coordination between the five venues.
- Ensure consistency in processes, communication, and execution.
- Be present on the floor during peak times and high-demand services.
- Anticipate operational challenges and implement solutions proactively.
Reporting & Collaboration
- Report directly to the Multi-Site Operations Director on performance and operational issues.
- Act as a key relay between venues and Paris head office.
- Collaborate closely with operations teams, events teams, and marketing teams.
- Ensure proper communication and information flow across all stakeholders.
- Contribute to continuous improvement of processes and tools.
Skills
- Proven experience as Head Hostess or similar role in premium hospitality.
- Strong experience in multi-site or high-volume environments.
- Perfect knowledge of Paris Society standards (mandatory).
- Excellent command of SevenRooms and reservation management tools (mandatory).
- Strong understanding of guest experience and luxury service codes.
Interpersonal Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Highly organized with strong attention to detail.
- Ability to work under pressure in fast-paced environments.
- Proactive mindset with strong anticipation and problem-solving skills.
- Ability to anticipate needs, adaptability and service-oriented attitude.
Reservations & Hosts Manager - UK - Paris Society employer: PARIS SOCIETY
Paris Society is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about hospitality. With a commitment to excellence in guest experience, employees benefit from comprehensive training, leadership opportunities, and the chance to work in a dynamic multi-site environment in the heart of the UK. Join us to be part of a team that values professionalism, creativity, and a shared dedication to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Hosts Manager - UK - Paris Society
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Paris Society. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've handled VIP guests or tricky situations in the past.
✨Tip Number 3
Be proactive! If you see a role that fits you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention any connections you might have within the company. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change in a heartbeat. Be ready to discuss how you would handle peak times and operational challenges during interviews. Highlight your problem-solving skills and adaptability to show you're the perfect fit for the fast-paced environment at Paris Society.
We think you need these skills to ace Reservations & Hosts Manager - UK - Paris Society
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for creating exceptional guest experiences shine through. We want to see how you can embody the Paris Society brand and make a positive impact on our guests.
Highlight Relevant Experience:Make sure to showcase any previous roles that align with the Reservations & Hosts Manager position. We’re looking for proven experience in premium hospitality, so don’t hold back on sharing your successes in similar environments.
Be Specific About Your Skills:Mention your mastery of tools like SevenRooms and any other reservation management systems you've used. We need to know you can hit the ground running, so be clear about your technical skills and how they relate to the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Paris Society!
How to prepare for a job interview at PARIS SOCIETY
✨Know Your Brand
Before the interview, dive deep into Paris Society's values and service standards. Understand what makes their guest experience unique and be ready to discuss how you can embody and promote that as a brand ambassador.
✨Master the Tools
Since SevenRooms is a must-have skill for this role, make sure you’re familiar with its features and functionalities. If possible, practice using it or watch tutorials so you can confidently discuss your experience with reservation management tools during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to train and motivate staff, ensuring they align with service excellence and guest experience standards.
✨Anticipate Operational Challenges
Think about potential challenges that might arise in a multi-site operation and how you would address them. Be ready to share your proactive strategies for maintaining smooth operations and ensuring a consistent guest experience across all venues.
