At a Glance
- Tasks: Lead guest experience and manage reservations across multiple venues in a vibrant hospitality setting.
- Company: Join Paris Society, a dynamic brand known for its premium hospitality and exceptional service.
- Benefits: Enjoy competitive salary, generous holidays, health perks, and exciting staff discounts.
- Other info: Opportunities for growth within a global brand and a fun, supportive team culture.
- Why this job: Be a key player in creating unforgettable experiences for guests while developing your leadership skills.
- Qualifications: Experience in premium hospitality and strong team management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Multisite Reception & Reservation Manager to join our restaurants based at The Hoxton, Shoreditch, and House of Louie.
GUEST EXPERIENCE & BRAND STANDARDS
- Act as a brand ambassador for Paris Society, promoting a positive image internally and externally.
- Ensure the highest level of guest welcome and experience across all venues.
- Guarantee strict adherence to Paris Society service standards.
- Supervise and optimize guest journey: physical welcome, reservation experience, seating flow.
- Handle VIP guests and sensitive situations with professionalism and discretion.
- Ensure consistency and excellence across all 5 points of sale.
RESERVATION & TOOLS MANAGEMENT
- Oversee and optimize reservation systems across all venues.
- Ensure perfect mastery and daily use of SevenRooms (mandatory).
- Supervise booking flows, table allocation strategies, and guest database quality.
- Support teams in managing complex requests and high-demand services.
- Monitor performance indicators (occupancy rate, covers, no-shows, guest preferences).
- Ensure proper handling of emails, calls, and digital guest interactions.
TEAM MANAGEMENT & LEADERSHIP
- Manage, lead and develop host and hostess teams across both venues.
- Act as a strong leader, ensuring team alignment with Paris Society standards.
- Oversee recruitment, onboarding, and training of hostess teams.
- Create and manage team schedules in line with business activity.
- Train teams on service excellence, guest experience, and tools (SevenRooms).
- Identify high-potential profiles and support internal growth.
- Foster a positive, motivating, and high-performance team environment.
- Ensure continuity of operations by stepping in on any position if needed.
OPERATIONS & MULTI-SITE COORDINATION
- Ensure smooth daily operations across both venues.
- Adapt organization according to activity levels and events.
- Maintain strong coordination between the 5 venues.
- Ensure consistency in processes, communication, and execution.
- Be present on the floor during peak times and high-demand services.
- Anticipate operational challenges and implement solutions proactively.
REPORTING & CROSS-FUNCTIONAL COLLABORATION
- Report directly to the Multi-Site Operations Director on performance, operational issues, and team management.
- Act as a key relay between venues and Paris head office.
- Collaborate closely with operations teams, events teams, and marketing teams.
- Ensure proper communication and information flow across all stakeholders.
- Contribute to continuous improvement of processes and tools.
This list is not exhaustive and may be updated during the year.
Qualifications
- Proven experience as Head Hostess or similar role in premium hospitality.
- Strong experience in multi-site or high-volume environments.
- Perfect knowledge of Paris Society standards.
- Excellent command of SevenRooms and reservation management tools.
- Strong understanding of guest experience and luxury service codes.
Interpersonal Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Highly organized with strong attention to detail.
- Ability to work under pressure in fast-paced environments.
- Proactive mindset with strong anticipation and problem-solving skills.
- Ability to anticipate needs, adaptability, and service-oriented attitude.
Benefits
- Competitive salary including TRONC.
- Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and access many ways to support your physical & mental wellbeing.
- Confidential hotline and network of mental health first aiders available for support.
- Retail & hospitality perks through our partners.
- Free night at The Hoxton and a meal for two when you first start with us.
- Staff meals provided during shifts.
- Excellent discounts across the Ennismore family for you and your nearest and dearest, even if you leave.
- Free night at The Hoxton every year and extra perks for milestones.
- Opportunities for progression and change within a global brand family.
- Training and development academies to broaden skillset and support growth.
- Extra time off to volunteer with partner charities.
- Regular team events, drinks, and bi-annual parties.
- Enhanced family leave for expansion.
- An annual diversity and inclusion calendar of events.
Multisite Reception & Reservation Manager - Paris Society London employer: PARIS SOCIETY
Paris Society is an exceptional employer, offering a vibrant work culture that prioritises guest experience and team development across its prestigious venues in London. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, staff enjoy numerous perks including free stays at The Hoxton and opportunities for career progression within a global brand. Join us to be part of a dynamic team that values excellence, creativity, and personal growth in the heart of the hospitality industry.
We think you need these skills to ace Multisite Reception & Reservation Manager - Paris Society London
Guest Experience Management
Brand Ambassadorship
Reservation Systems Management
SevenRooms Proficiency
Team Leadership
Training and Development
Operational Coordination
