At a Glance
- Tasks: Lead guest experience and manage reservations across multiple venues.
- Company: Join the vibrant Paris Society, known for its exceptional hospitality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and operational excellence.
- Why this job: Be a brand ambassador and create unforgettable experiences for guests.
- Qualifications: Experience in premium hospitality and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Guest Experience & Brand Standards
- Act as a brand ambassador for Paris Society, promoting a positive image internally and externally.
- Ensure the highest level of guest welcome and experience across all venues.
- Guarantee strict adherence to Paris Society service standards.
- Supervise and optimize guest journey, including physical welcome, reservation experience, and seating flow.
- Handle VIP guests and sensitive situations with professionalism and discretion.
- Ensure consistency and excellence across all five points of sale.
Reservation & Tools Management
- Oversee and optimize reservation systems across all venues.
- Ensure perfect mastery and daily use of SevenRooms (mandatory).
- Support teams in managing complex requests and high-demand services.
- Monitor performance indicators such as occupancy rate, covers, no-shows, and guest preferences.
- Ensure proper handling of emails, calls, and digital guest interactions.
Team Management & Leadership
- Manage, lead and develop host and hostess teams across both venues.
- Act as a strong leader, ensuring team alignment with Paris Society standards.
- Oversee recruitment, onboarding, and training of hostess teams.
- Create and manage team schedules in line with business activity.
- Train teams on service excellence, guest experience, and tools (SevenRooms).
- Identify high-potential profiles and support internal growth.
- Foster a positive, motivating, and high-performance team environment.
- Ensure continuity of operations by being able to step into any position if needed.
Operations & Multi-Site Coordination
- Ensure smooth daily operations across both venues.
- Adapt organization according to activity levels and events.
- Maintain strong coordination between the five venues.
- Ensure consistency in processes, communication, and execution.
- Be present on the floor during peak times and high-demand services.
- Anticipate operational challenges and implement solutions proactively.
Reporting & Collaboration
- Report directly to the Multi-Site Operations Director on performance and operational issues.
- Act as a key relay between venues and Paris head office.
- Collaborate closely with operations teams, events teams, and marketing teams.
- Ensure proper communication and information flow across all stakeholders.
- Contribute to continuous improvement of processes and tools.
Skills
- Proven experience as Head Hostess or similar role in premium hospitality.
- Strong experience in multi-site or high-volume environments.
- Perfect knowledge of Paris Society standards (mandatory).
- Excellent command of SevenRooms and reservation management tools (mandatory).
- Strong understanding of guest experience and luxury service codes.
Interpersonal Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Highly organized with strong attention to detail.
- Ability to work under pressure in fast-paced environments.
- Proactive mindset with strong anticipation and problem-solving skills.
- Ability to anticipate needs, adaptability and service-oriented attitude.
Reservations & Hosts Manager - UK - Paris Society in London employer: PARIS SOCIETY
Paris Society is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about hospitality. With a commitment to excellence in guest experience, employees benefit from comprehensive training, leadership opportunities, and the chance to work in a dynamic multi-site environment in the heart of the UK. Join us to be part of a team that values professionalism, creativity, and a shared dedication to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Hosts Manager - UK - Paris Society in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that fits you perfectly.
✨Tip Number 2
Get social! Follow Paris Society on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or events they might be hosting.
✨Tip Number 3
Prepare for the interview by mastering the art of guest experience. Brush up on your knowledge of luxury service codes and think about how you can demonstrate your understanding of Paris Society's brand standards during the chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of premium hospitality.
We think you need these skills to ace Reservations & Hosts Manager - UK - Paris Society in London
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for creating exceptional guest experiences shine through. We want to see how you can embody the Paris Society brand and make a positive impact on our guests.
Highlight Relevant Experience:Make sure to showcase any previous roles that align with the Reservations & Hosts Manager position. We’re looking for proven experience in premium hospitality, so don’t hold back on those achievements!
Be Specific About Your Skills:Mention your mastery of tools like SevenRooms and any other reservation management systems you've used. We need to know you can hit the ground running, so be clear about your technical skills and how they relate to the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Paris Society!
How to prepare for a job interview at PARIS SOCIETY
✨Know Your Brand
Before the interview, dive deep into Paris Society's values and service standards. Understand what makes their guest experience unique and be ready to discuss how you can embody and promote that brand image as a Reservations & Hosts Manager.
✨Master the Tools
Since SevenRooms is a must-have skill for this role, make sure you’re familiar with its features and functionalities. If possible, practice using it or watch tutorials to demonstrate your proficiency during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to train and motivate staff while ensuring adherence to service standards, as this will resonate well with the interviewers.
✨Anticipate Questions
Think about potential challenges in multi-site operations and how you would address them. Be ready to discuss your problem-solving strategies and how you would ensure smooth operations during peak times, showcasing your proactive mindset.
